Royal Mail - 120,000 Complaints in 3 months

custardy

fluffnutter wrote: »

That's the thing isn't it? People expect the same level of service despite the budget being cut year on year.

All part of the plan to privatise it, no doubt... 'Look! Royal Mail's rubbish! Think how much better it would be if a private company got hold of it, and showed those workshy public workers a thing or two!'. Bingo. You've got public support and can go ahead without fear of opposition.

I know people think its a solution but from a delivery point of view
theres only so much a human can deliver in X time
the new soting machinery RM tout as the future is slower than the humans it replaces
ergo the later mail deliveries due to longer sorting times
I dont have all the answers for RM but thinking privitisation is the answer to all its ills is a mistake

frequencycast

fluffnutter wrote: »

That's the thing isn't it? People expect the same level of service despite the budget being cut year on year.

Let' s hope these latest figures encourage Royal Mail to make some improvements - then the complaints might drop...

For my colleague, the problem wasn't with the postie or the local sorting office, who do a pretty good job in our area, it was the dreadful treatment of his complaint at the hands of the Customer Service people... General fob-offs, and trying to hide behind an immunity clause (?) that means Royal Mail can get away without delivering stuff withour fear of prosecution. For him, I think it was their arrogance that make him determined to follow up on their poor complaints handling and shop them to Postcomm

Nilrem

fluffnutter wrote: »

That's the thing isn't it? People expect the same level of service despite the budget being cut year on year.

All part of the plan to privatise it, no doubt... 'Look! Royal Mail's rubbish! Think how much better it would be if a private company got hold of it, and showed those workshy public workers a thing or two!'. Bingo. You've got public support and can go ahead without fear of opposition.

And about 12 months later the public will be "why is the service so bad, it was so much better when RM did my deliveries, rather than that guy who only bothers to turn up once a week", but by then it'll be too late to go back.

It amuses me a lot that people think the private sector will do a better job than RM at the same cost...
Especially when those same people are likely to be complaining bitterly on here in other threads when the most likely RM replacements fail to deliver packages with a much higher postage charge on time and in good condition.

Given the amount of items RM handle every single day the number of complaints is pretty tiny, I'd love to see a comparison with the like of DHL, Fed-EX, HDNL, DPD etc who all charge much more than RM, and yet still can't get it right.
I'd also love to to see a break down of complaints sorted by
Type (stupid, regular, serious)*, and location.



*Postie not willing to talk, mail late/lost, Mail tampered.

custardy

frequencycast wrote: »

Let' s hope these latest figures encourage Royal Mail to make some improvements - then the complaints might drop...

For my colleague, the problem wasn't with the postie or the local sorting office, who do a pretty good job in our area, it was the dreadful treatment of his complaint at the hands of the Customer Service people... General fob-offs, and trying to hide behind an immunity clause (?) that means Royal Mail can get away without delivering stuff withour fear of prosecution. For him, I think it was their arrogance that make him determined to follow up on their poor complaints handling and shop them to Postcomm

the problem is RM arent interested
every day delivery offices are scrabbling to meet the basic requirements of the USO
they will do this by any means they can
whether its chucking some pat time new start on a beast of a walk
hiding mail(oh yes)
bullying staff to work over and not claim over time
or anything else
most delivery offices are understaffed and have been for years
every 'modernisation' is simply an exercise to cut staff

the managers got bonuses last month,the staff got told their phantom shares were worthless

the bonuses went from line managers right to the top

http://www.mister-x.it/notizie/england/last_news.asp?id=1041980&latest_news=Insolvent%20Royal%20Mail%20pays%20boss%20%A3780,000%20(including%20a%20bonus%20the%20same%20size%20as%20the%20Prime%20Minister's%20salary)&category=News