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Problem updating AVG to 7.5

Hi I've tried downloading it and I keep getting this message - an error has occured after clicking 'repair components',

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Classes\AVG.Kernel: creating registry key....
Access is denied. (5)

Any ideas anyone? Cheers
DFW Nerd 267. DEBT FREE 11.06.08
Stick to It by R.B. Stanfield
It matters not if you try and fail,
And fail, and try again; But it matters much if you try and fail, And fail to try again.

Comments

  • sra
    sra Posts: 4,673 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Photogenic
    Triker wrote:
    Hi I've tried downloading it and I keep getting this message - an error has occured after clicking 'repair components',

    Local machine: installation failed
    Installation:
    Error: Action failed for registry key HKLM\SOFTWARE\Classes\AVG.Kernel: creating registry key....
    Access is denied. (5)

    Any ideas anyone? Cheers

    I'm afraid I don't know

    In actual fact I didn't use the instructions to click repair on that page - I missed them. :o

    I just ran the installer and installed over the old version. As far as I can see (fingers crossed) it seems to have installed fine.

    So you could try that and see if it just works - just installing over your previous version :confused:
  • Triker
    Triker Posts: 7,247 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    sra wrote:
    I'm afraid I don't know

    In actual fact I didn't use the instructions to click repair on that page - I missed them. :o

    I just ran the installer and installed over the old version. As far as I can see (fingers crossed) it seems to have installed fine.

    So you could try that and see if it just works - just installing over your previous version :confused:


    Hi I'm still getting the same message despite trying all options on the download. Have got the old version so there shouldn't really be a problem. May try turning off all my security and try that way.
    DFW Nerd 267. DEBT FREE 11.06.08
    Stick to It by R.B. Stanfield
    It matters not if you try and fail,
    And fail, and try again; But it matters much if you try and fail, And fail to try again.
  • sra
    sra Posts: 4,673 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Photogenic
    ***Board Guide Note***

    As I've just split posts from another thread, I'm bumping it to move it to the top

    :)
  • May I suggest that you look here at this forum - http://www.wilderssecurity.com/

    it is the official forum of Ewido/AVG As, the company visit regularly and someone there can help.
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