Moving House - Primus home phone saver

ajsdoc

Hi,

Recently signed up for home phone saver but decided to move. Will likely be moving in a couple of months (our new house has a BT line).

How will the move work - the Primus website is a little unclear - stating have to have line reconnected by BT and then move Primus service to the new house.

I'd like to keep my number.

Anyone done this recently?

Ta for any advice.

Marco12452

The only option you have is to contact the supplier directly.
Don't concern yourself about what is at the new address the departing owner will close that account.

I want to move my Home Phone to a new address. What do I need to do now?
You need to notify the Primus Customer Service Team on 0800 036 3839.
Important: Please do not to contact another provider to activate the phone line at your new address. This will cause problems when Primus come to move your existing service to your new address

RatAtAt

Make sure you tell Primus you want paper-free billing when re-registering (I am assuming you don't want to pay for paper bills!).

ajsdoc

Thought I'd update this. Exchanged contracts last week so have been trying to sort out transfer of service.

Customer Service is a nightmare - ages to get through. When you do they can't action over phone - they email you a sheet with new details to fill in, this is emailed back. No contact since and no idea of transfer date, etc.

One frustrating time waiting to get through, pressed the button for sales - when they found out what I wanted to enquire about they hung up! I'm sure that sales is the main thrust in this business's plan.

Most stressful bit about the move so far...

If anyone has moved recently with Primus I'd love to know how things went, thinking of buying out of contract....Perhaps I shouldn't have gone for the cheapest!!

Anyone know if there's any standards a company should adhere to regarding moving phone line?

ajsdoc

Well, I've had enough of Primus. I've decided to buy myself out of contract and take Plusnet at the new house. I'll lose the number but a small price to pay.

Minimal problems after service started (although billing is hard to understand and unclear.)

Customer Services is shambolic, long wait times, unable to give any confidence re moving lines and repeatedly said they'd do things which never happened.

I post only as I read the negative posts prior to signing up and ignored them.

Beware and think very, very carefully before signing up with this outfit.

Plus- net appear to be in a different league when it comes to Customer Service.

Happy_Jack_2

I have recently signed up with Primus and have contacted them once (to add CLID). I got through straight away and the guy I spoke to was very helpful. Maybe that's because I rang at a quiet time in the middle of the day rather than in the evening, but I though it only fair to point out a good experience.

I remember Plusnet having their share of poor customer service complaints in the past. Presumably Primus are going through similar growing pains as they expand their customer base. I shall give them a chance and see how it goes for a while, and I certainly don't want to return to BT. To anybody who has signed up with Primus I'd say enjoy the savings, cross your fingers and don't panic!