Distance Selling Exemption ?

zackary71

Hi
I'm looking to set up an online business selling landscape art pictures. I understand the 7 day cooling off period as a seller but there is an exemption of "personalised goods or products made to a customers specification"
My question is...say I offer a picture for sale in 3 sizes, is the customer still entitled to the 7 day cooling off period where they purchase/choose size A option for example ?
Thanks

martindow

I'm not entirely clear what you are selling. If you are offering a range of prints, say, in three different sizes I would think these would be considered as stock items and covered by DSRs even if you only frame them up as and when they are ordered. If a customer asked you to produce something that is not a stock item as a one off for them then DSRs would not apply as it would be a bespoke item.

zackary71

martindow wrote: »

I'm not entirely clear what you are selling. If you are offering a range of prints, say, in three different sizes I would think these would be considered as stock items and covered by DSRs even if you only frame them up as and when they are ordered. If a customer asked you to produce something that is not a stock item as a one off for them then DSRs would not apply as it would be a bespoke item.

Thanks Martin...yes, effectively it would be a stock item. The problem I have is that I'd be using a white label supplier to take care of the manufacturing. So if someone purchased a print online on the monday, I'd order it on the Tuesday. The customer however would be covered under DSR and could cancel order up to the Thursday of the following week....leaving me a bit stuck !

soolin

zackary71 wrote: »

Thanks Martin...yes, effectively it would be a stock item. The problem I have is that I'd be using a white label supplier to take care of the manufacturing. So if someone purchased a print online on the monday, I'd order it on the Tuesday. The customer however would be covered under DSR and could cancel order up to the Thursday of the following week....leaving me a bit stuck !

That's the way it works and in fact they have up to 7 days from when they receive it to return it.

That's why many people avoid drop shippers.

tru

As it's made to order, you should be exempt.

Taken from HERE -

The cooling-off period and your right to cancel

The cooling-off period and your right to cancel If you buy something without face-to-face contact, you will usually have a ‘cooling off period’ of seven working days. It lets you can cancel the order for any reason and get your money back.
If you decide to cancel your order within the cooling off period, you must tell the trader in writing.
You don’t have this cancellation right:

• when a new service starts immediately (eg paying for access to a website)
• if the item is personalised or made to order
• if the item is perishable, eg food or flowers
• for newspapers or magazines
• where the security seal has been broken on a CD, DVD or computer software
• if you buy something from an online auction like eBay - this is known as a private sale

If you have already paid for the items or services, the trader must refund your money within 30 days of you cancelling the agreement.

Premier_2

See if you can negotiate 90 day sale or return credit terms with your supplier.

It won't be easy, but if you can you ... problem solved

soolin

It isn't made to order though. It's just the same as selling clothes in different sizes, being given a choice doesn't mean they are exempt under DSRs.

Optimist

soolin wrote: »

It isn't made to order though. It's just the same as selling clothes in different sizes, being given a choice doesn't mean they are exempt under DSRs.

I agree with this.

The op is selling pictures made to a standard size, not something that is customer specified that then has to be made especially

pitkin2020

soolin wrote: »

It isn't made to order though. It's just the same as selling clothes in different sizes, being given a choice doesn't mean they are exempt under DSRs.

Its totally different and this is printed/made to order. If the clothes were being ordered in different sizes and being assembled once ordered then its totally different to being able to purchase a sml, med or lrg and having them in stock.

These orders for prints aren't from stock they are made to order, i.e they don't exist as stock from the OP, a warehouse, dropshipper etc until after they have been ordered.

OP if the item isn't customised then I wouldn't worry too much if you have to accept the odd return it just means you hold a bit of stock and its ready for resale again. Your returns are likely to be a low % unless the product is of very poor quality.

soolin

pitkin2020 wrote: »

Its totally different and this is printed/made to order. If the clothes were being ordered in different sizes and being assembled once ordered then its totally different to being able to purchase a sml, med or lrg and having them in stock.

.

OP though agreed these were *not* printed to order

Thanks Martin...yes, effectively it would be a stock item

pitkin2020

soolin wrote: »

OP though agreed these were *not* printed to order

My bad i must over read that. If its a stock item then clearly its not printed to order.

You could state that all orders are printed to order?