Pulse dialling only !! Help please

ceecee1

Hello, I am about at the end of my tether.....I have moved into a new build property and have a BT home hub. For some reason which is beyond my comprehension I am unable to dial out unless I set my phone to 'pulse' dialling instead of 'tone'
This means that all of the automated answering services drive me mad as I cant use them...I have to listen to the press one for this, press two for that for ages before they might just connect me to a person.

The phone works perfectly in another house so to my mind it is a problem within my property.

I have followed the troubleshooting guide which tells me what to do to check an outside connector - all up to the retest the line which I cant as the phone is completely dead.

I have lost patience with trying to explain to someone at BT - I'm not sure if I am not explaining properly or they just dont understand..... Surely a new property should be able to use tone dialling???


Any suggestions please..

Heinz

I think all exchanges still have the capability to accept pulse or tone dialling so it sounds like the line card to which your line is connected will not accept tone dialling for some reason..

Report it as a fault.

ceecee1

I have - four times..each time they test the line and say it is ok.

Sophie4120

I know this doesn't help with your overall problem - but we don't really use our landline and our phone is a hand-me-down pulse dialler. I was also getting frustrated with not being able to 'select 1 for this..' etc.

However - do you have a mobile phone? If so, make sure the sound is on and it's set to tone dialling - which they are pretty much by default - and press the required number on your mobile phone, holding it to the mouthpiece of your pulse dial phone The system on the other will detect the tone - it doesn't matter it didn't originate from the handset you are making the call from!

penrhyn

Have you tried another phone, maybe the DTMF is faulty.

iniltous

sounds like for some reason your line circuit is set to loop dis only signaling, instead of the usual dual signaling (LD & MF)...this should be an easy and quick fix, your problem will be trying to get the message thru the first line customer service staff....you need to call BT faults or go on line , if you call, tell the CSR that the fault needs to go to BT Operate with a note stating to check the line circuit is set to dual signaling....being in a new build is odd not because its a new build but because your 'provide' order must be a brand new line, and not a 'takeover'.....takeovers can often take the line settings from the last time the line was in use, and thats when customers could have a LD only line, because its how the line circuit was set, for the previous user

ceecee1

Thank you = it seems to make a bit of sense....I'll try to get the message across. I was getting frustrated I think because non of the call staff understood what I was talking about !

dave_dph

If your phone is capable of tone dialling but you currently have it set to pulse, it's quite easy to change to tone (MF) dialing on a per-call basis, in order to access auto menus.

Once you have placed the call using pulse dialling press the * key. All subsequent key presses will be sent MF until you end the call.

Have you tried a different phone set to tone dialling, in case it is a phone fault?

BT_company_representative

Hi ceecee1

I have jut seen your post and would like to look into this and carry out a few tests to see what the actual problem is, check out my profile section were you will find my contact details, send them over and I will see what I can find out.

Regards David

ceecee1

Solved..between the BT engineer and the builders electrician..it seems that the wiring that the electrician put into the property it coloured (blue and yellow I think he said). The wiring that BT Outreach connect the box with only has grey wiring.

They had connected the each lead from grey wiring to the wrong leads from the house and they just had to be swapped over........why did no-one think of labelling which is which I have no idea !

Thanks to the BT rep for offering to help - just have to wait to see now if there is a call out charge and then get Taylor Wimpey and BT to argue it out between them:T

DVardysShadow

ceecee1 wrote: »

Solved..between the BT engineer and the builders electrician..it seems that the wiring that the electrician put into the property it coloured (blue and yellow I think he said). The wiring that BT Outreach connect the box with only has grey wiring.

They had connected the each lead from grey wiring to the wrong leads from the house and they just had to be swapped over........why did no-one think of labelling which is which I have no idea !

Thanks to the BT rep for offering to help - just have to wait to see now if there is a call out charge and then get Taylor Wimpey and BT to argue it out between them:T

Sounds like the house wiring is actually burglar alarm cable. This has stranded wires, whereas the proper phone stuff is solid cores. Also Burglar alarm cable is 4 cores, each of a solid colour - not in pairs, whereas phone cable is pairs of white on a colour on one wire and the same colour on white on the other wire.

Burglar alarm cable is known to ruin broadband. If this is what you have, I suggest Taylor Wimpey should recable your phone points.