DFS again SOGA?

arcon5

shaun_from_Africa wrote: »

Even if was an approximate measurement, the delivered item is 26cm by 16cm bigger, which in my opinion is far too much of a difference.

I agree. I was just thinking along the lines of if DHL deny confirming the measurements by phone and refuse a return, so it would be her word against theirs.

Flyboy152

arcon5 wrote: »

I agree. I was just thinking along the lines of if DHL deny confirming the measurements by phone and refuse a return, so it would be her word against theirs.

Do courier companies make furniture? :rotfl::rotfl::rotfl:

BadgerFace_2

lol, I wish it were DHL, I bet their customer service is better.

I was wise wnough to take a copy of the sizes displayed instore, so the manager cannot deny any knowledge. I also have a copy of the ones online.

arcon5

Flyboy152 wrote: »

Do courier companies make furniture? :rotfl::rotfl::rotfl:

(darn min.charcter rule)

unholyangel

BadgerFace wrote: »

lol, I wish it were DHL, I bet their customer service is better.

I think you could lose that bet. I'm sure theres been more than one thread on them on here (then again also been more than one on DFS. Enough to make me stay away from them - and Land of Leather - next time i'm looking for a suite).

BadgerFace_2

unholyangel wrote: »

I think you could lose that bet. I'm sure theres been more than one thread on them on here (then again also been more than one on DFS. Enough to make me stay away from them - and Land of Leather - next time i'm looking for a suite).

Yeah, upon reflection, I'd never make that bet, the last thing I posted on DHL 24 took over 2 weeks to arrive

arcon5

BadgerFace wrote: »

Yeah, upon reflection, I'd never make that bet, the last thing I posted on DHL 24 took over 2 weeks to arrive

They're improving then

BadgerFace_2

Sorted.

The manager was a complete idiot who refused to even acknowledge the soga...so after a lot of shouting at their people in head office and an e-mail from the finance company, the area manager came to my house, measured the sofa and had it collected 2 days later for a full refund (though not without trying to persuade me I needed a sofa from another range).