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Got the house but not all the keys

A few weeks ago we bought a house (hooray!), but we did not receive the garage or shed keys (boo!).

The shed was open so we just bought a new lock for it, but the garage is locked so we have no entry method and can't change the lock.

We've queried with the EA and our solicitor and it turns out the seller 'lost' her keys. As completion has already been and gone, can we do anything about it, or have we just got to accept it and move on? Solicitor is pretty hopeless and doesn't seem to care as she already has her money.

If this was an isolated case it'd be fine, but it's not. The seller has been a pain from day one and clearly didn't want to move. We've already spent several hundred pounds on work/checks that wouldn't have needed to be done if the seller had her head screwed on but this is really bugging me!
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Comments

  • vuvuzela
    vuvuzela Posts: 3,648 Forumite
    I think if the seller has been such an intransigent idiot, I'd just hire a locksmith and be glad I didn't have to deal with him/her anymore. Legally, you may be have a case to reclaim costs if keys aren't provided, but that could well drag out and cost you money. Paying up now and moving onwards may be the better and easier option.
  • pledgeX wrote: »
    A few weeks ago we bought a house (hooray!), but we did not receive the garage or shed keys (boo!).

    The shed was open so we just bought a new lock for it, but the garage is locked so we have no entry method and can't change the lock.

    We've queried with the EA and our solicitor and it turns out the seller 'lost' her keys. As completion has already been and gone, can we do anything about it, or have we just got to accept it and move on? Solicitor is pretty hopeless and doesn't seem to care as she already has her money.

    If this was an isolated case it'd be fine, but it's not. The seller has been a pain from day one and clearly didn't want to move. We've already spent several hundred pounds on work/checks that wouldn't have needed to be done if the seller had her head screwed on but this is really bugging me!

    If the seller has been such a pain, I'd be changing ALL the locks (not just the garage one) incase they come snooping back..... :D
    Original Mortgage £68456.47

    Now £53521.10 - Mortgage to be cleared April 2014 (32 months and counting!)
  • pledgeX
    pledgeX Posts: 527 Forumite
    If the seller has been such a pain, I'd be changing ALL the locks (not just the garage one) incase they come snooping back..... :D
    Don't worry, we already have!!

    I wouldn't be suprised if she's living in the garage and that's why she's not giving us the keys!:D

    As for calling in the locksmith. I'm pretty sure that's what we'll end up doing. But if she's in breach of a contract or something like that we could get our solicitor to hint at this.

    We wouldn't pursue legal action as that would be too much effort over £100 or so, but if we hinted at something likie that it might inspire her to find the keys!
  • ukmike
    ukmike Posts: 752 Forumite
    Part of the Furniture 500 Posts
    If it's an up & over door,just try pushing hard at the top till it springs open,that's what burglars do!!
  • BitterAndTwisted
    BitterAndTwisted Posts: 22,492 Forumite
    10,000 Posts Combo Breaker
    The previous owner has not "lost" the key. I suspect that once you gain access you will find it packed to the ceiling with their carp. Carp which they intend to return to retrieve.
  • jhxmt
    jhxmt Posts: 164 Forumite
    The previous owner has not "lost" the key. I suspect that once you gain access you will find it packed to the ceiling with their carp. Carp which they intend to return to retrieve.

    There's definitely something a bit fishy about the situation.

    (Sorry, couldn't resist.)

    As others have said - locksmith's probably the best bet. Hinting is all well and good, but given that you're going to end up replacing the locks anyway (right?), why not just do that straight off? As a bonus, you get to then dispose of any carp or other waterlife that they've left in there! :D
    Anything I post here is purely my own personal opinion. As such it may be wrong, poorly worded or written very tongue-in-cheek. Please therefore treat it the same way you should treat anything you read on the internet from an unknown person - with a healthy pinch of salt and scepticism!
  • Whitegloves
    Whitegloves Posts: 46 Forumite
    The previous owner has..it packed to the ceiling with their carp. Carp which they intend to return to retrieve.

    LOL :T

    Made my day.
  • pledgeX
    pledgeX Posts: 527 Forumite
    jhxmt wrote: »
    As others have said - locksmith's probably the best bet. Hinting is all well and good, but given that you're going to end up replacing the locks anyway (right?), why not just do that straight off? As a bonus, you get to then dispose of any carp or other waterlife that they've left in there! :D

    Becasue if I could get the door open it would be a lot cheaper to change the lock as I wouldn't need a locksmith to pick the lock to gain access, and could probably fit the lock myself.

    And getting rid of carp is is not a bonus, its a pain in the !!!!!
  • jenhug
    jenhug Posts: 2,277 Forumite
    The previous owner has not "lost" the key. I suspect that once you gain access you will find it packed to the ceiling with their carp. Carp which they intend to return to retrieve.
    exactly what happened with us! except they didn't return!
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    No other way in? Window? Maybe cheaper to break/replace a pane than call a locksmith. Once in you can usually open from inside and then replace the lock.
    Or have a key party - invite all your friends round, bringing their keys. Who know, maybe one will fit......?
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