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18185 Contact and welcome email
AndyR99
Posts: 1 Newbie
in Phones & TV
Hi
Anyone yet managed to find a way to contact the 18185 guys? I'd sure like to know.
I've so far clocked up under £2 in phone charges and now when I dial a number they say my account is over the allowed limit and my use of the service is frozen for some days. Aaargh!
Never did receive the welcome email, either - does it contain anything useful? If someone could post up a anonymised example that would be helpful to see if there's anything I should know.
(I managed to locate my customer number via an instruction buried in the horrible FAQ system they run.)
All feedback gratefully received.
Anyone yet managed to find a way to contact the 18185 guys? I'd sure like to know.
I've so far clocked up under £2 in phone charges and now when I dial a number they say my account is over the allowed limit and my use of the service is frozen for some days. Aaargh!
Never did receive the welcome email, either - does it contain anything useful? If someone could post up a anonymised example that would be helpful to see if there's anything I should know.
(I managed to locate my customer number via an instruction buried in the horrible FAQ system they run.)
All feedback gratefully received.
0
Comments
-
Have you tried contacting them through their contact form?
http://www.18185.co.uk/contact.php
Have you logged in and checked your total?0 -
We have only just signed up for this and have been trying to get through to them to change my bank details - No matter what you try YOU CANNOT GET A MESSAGE THROUGH TO THEM. No matter what I:mad: TRIED:mad:
Got the idea of joining this 18185 lot through money saving expert. So can they tell me how to get through to this company Please:eek:????0 -
Online. You manage your own account online.
As you've only just joined, you will probably have to wait for a while before you can log into your account though.
When you have your account number, log in via the below link and click on Your payment details..
https://myaccount.finarea.ch/114/login.aspx?custlink=&AspxAutoDetectCookieSupport=1Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
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