Bullying kitchen salesman

Flyboy152

Alfrescodave wrote: »

I think the cancellation process is affected by the fact did they invite him to their house to discuss a new kitchen or did he just turn up unannouced, "cold-calling" ?

That would have been the case sometime ago, but the law has changed since.

Flyboy152

unholyangel wrote: »

http://whatconsumer.co.uk/doorstep-selling/

Was changed in 2008 to include all contracts over £35 from what it says there.

As for what was mentioned above about notice to cancel:
The Seller’s Obligations

With any contract or sale made in this way, you must be sure you have been presented with clear written notice of your 7 day right to cancel, at or before the time the contract is made. If you have not, the contract is legally unenforceable, even if a deposit has been paid. This notice, which cannot be in the form of small print, or otherwise disguised, must also provide a cancellation form and advise you on how and to whom a notice of cancellation is to be made. Any related credit agreements will also be cancelled.


However the cooling off period does NOT apply to:
Goods which are personalised or made to a personal specification


AFAIK most fitted kitchens are made to specifications depending on the measurements of the customers kitchen and their preferences.

However if the cooling off period doesnt apply in this case, would someone perhaps be able to confirm the company should still refund all monies paid less their actual loss or even all of their monies and pursue separately for the loss? If less than 48 hours has passed, there may be a chance work hasnt started yet so their loss may be nil.

That only relates to goods that he been made. The cancellation can still go ahead before the goods have been manufactured.