Bought item on ebay. My Paypal says payment is unclaimed....

davetrousers

Hi there

I bought an item on ebay. Today I received a message from the seller saying that they will send the item once they receive payment. I replied saying that I have paid but my Paypal account shows that it is currently Unclaimed.

I told the seller this and that the may need to do something their end to get the money. they have replied with

I am sorry about this but I have just called paypal and nothing is showing up. Can you please recall your payment and send it to

Does anyone know what has happened here? Thanks

soolin

It means that the seller put the wrong email address in the listing, it is easily done and it is usually that they have used a .co.uk instead of .com or vice versa.

You need to go back to seller and ask them to check the paypal id they entered and point out that even if you recall your payment and resend it it will still just go back to the same incorrect address.

davetrousers

Thanks Soolin, I've just noticed that the original (Unclaimed) email address was spelt wrong @btintermet.com and should be @btinternet.com

They have requested that I send it to the correctly spelt email address (Not sure if they realised the original error, which may affect other sales of theirs).

Should I ask them to resubmit their invoice with the correct email address? Is this better than just sending money to the correct email address? Thanks

soolin

I would ask for a new invoice, get them to do some work here and make sure they show clearly what you are buying in case of a later dispute. Also, be aware that if you used a bank transfer funded paypal payment then the original one can take 5 days to get back to your account , so if that is the case tell the seller you will make the 2nd payment when you have the first back. It wouldn't hurt to tell them about their error as well.

davetrousers

OK many thanks, I'll ask for a new invoice (with their correct email address) and point out their mistake.

I paid using a credit card so am not worried about funds taking a few days to come back.

HelenDaveKids

I had this, paypal said unclaimed and put back into my account. I emailed the seller, explaining message that their account was incorrect and asking for them to send me their name / address so i could send them a cheque but no response, that was about 2 months ago. Not sure what else I can do. It wasn't for a that much (£39) but doesnt sit right not paying but definitely not answered me.

soolin

HelenDaveKids wrote: »

I had this, paypal said unclaimed and put back into my account. I emailed the seller, explaining message that their account was incorrect and asking for them to send me their name / address so i could send them a cheque but no response, that was about 2 months ago. Not sure what else I can do. It wasn't for a that much (£39) but doesnt sit right not paying but definitely not answered me.

I would certainly suggest caution with sending a cheque in your situation.

davetrousers

Oh dear, the seller apologised and sent a new invoice, so I paid it, checked my paypal account and could see that their email address was still spelt wrong! So I recalled the payment and sent another message telling them that their email address was still worng.

Is there any way to check the email address (and if neccessary correct) of the recipient before going through the process of paying?

hermum

HelenDaveKids wrote: »

I had this, paypal said unclaimed and put back into my account. I emailed the seller, explaining message that their account was incorrect and asking for them to send me their name / address so i could send them a cheque but no response, that was about 2 months ago. Not sure what else I can do. It wasn't for a that much (£39) but doesnt sit right not paying but definitely not answered me.

After 2 months I'm sure the seller has given up on the sale, neither of you can now open a dispute.