HP Photosmart problems

youngatheart_2

I wonder if anyone can help. I have a HP Photosmart C4580 and although I have installed original cartridges the printer now tells me that it can't detect them. I have tried taking them out and putting them back in but no luck. They have been working fine for a couple of months so I can't understand why it has suddenly just started saying this.

santer_2

Clean the copper-colored electrical contacts quickly so that the print cartridges are not outside of the printer for more than 30 minutes. If a print cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01442936&cc=us&dlc=en&lang=en&lc=en&product=3418707#N68

If it is in warranty, try their live chat

http://h10025.www1.hp.com/ewfrf/wc/weInput?product=3418707&lc=en&cc=us&tmp_weDest=https%3A%2F%2Fh50203.www5.hp.com%2Fhpisweb%2Fcustomer%2FAdviceDisclaimer.aspx%3Foption%3Dactivechat%26callfrom%3Dhp%26origin%3Dacc%26ctype%3Dc%26pl%3D5M&lang=en&cc=us

T_T_2

I have a slightly different model of virtually the same printer and I've started experiencing the same problem in the last few months. I don't use this particular printer often so I suspect that is probably the cause. My way of solving this is pretty much what santer said, wipe the contacts with a slightly damp cloth, give the cartridges a shake and pop them back in.

youngatheart_2

Thank you both for the replies. I will give your suggestion a go and see if that works. If not might have to resort to buying a new printer.