email problems

Legacy_user

ive been accessing my emails via mail2web but for some reason it wont let me in so i tried to go in via talk talk isnt working either .ive had to reload the talk talk program because it said in a pop up it was "decomissioned" and it disappeared from my computer altogether.
any suggestions welcome !

davb

Mail2web looks like just a means of accessing your emails from a central location. The important thing is the email provider for your email account. What is the name after the @ ie @talktalk.net, and do you still have your internet connection with them. If you have moved provider, they may well delete your email account.

System

still with talktalk but program literally disappeared from computer when i clicked on it.

davb

Try logging on to the TalkTalk web mail portal here http://www.talktalk.co.uk/mail
This should tell you if your email address is still active, but assumes it's an @talktalk address, otherwise it may be different.

TalkTalk

And if what davb has suggested doesn't work try logging on to the talktalkmembersforum.com where we can help you identify the cause of the issue.

Ady

System

davb wrote: »

Try logging on to the TalkTalk web mail portal here http://www.talktalk.co.uk/mail
This should tell you if your email address is still active, but assumes it's an @talktalk address, otherwise it may be different.

tried that, its just not recognizing it , Ive been using this email address for 2 yrs ! and it seems to have disappeared completely.

System

just found the following on the forum;

Please note that you may experience some issues when trying to access and use TalkTalk webmail via Firefox 5, if you do experience any issues please try using another browser. We are working to resolve this issue however we don't have any time-scales for resolution yet.

mluton

Get someone to send an email to your email address to see if they get an NDR. See if its still a valid address.

paddyrg

Or another possibility is that accessing the account via mail2web, talktalk's system may think there has been nobody logging on for 2 years, so the account is unused (POP does not register on many systems), and has dropped off the system?

System

Ive just sent an email from hubby's acc and its gone through OK .