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What do do when seller refuses to sign for return

trigirl1979
trigirl1979 Posts: 356 Forumite
in Ebay, auctions, car boot sales, post & parcels
Hi guys, if a buyer returns an item for refund as a not as described, and the seller refuses to sign for the parcel, whats the deal?

Comments

  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    In terms of a Paypal dispute, the person returning needs to show the delivery was attempted/made or refused.
  • Crowqueen
    Crowqueen Posts: 5,726 Forumite
    The buyer should be refunded so long as the item shows as returned and delivery attempted.
    "Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4

    Am now Crowqueen, MRes (Law) - on to the PhD!
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Crowqueen wrote: »
    The buyer should be refunded so long as the item shows as returned and delivery attempted.

    Or refused.
  • Crowqueen
    Crowqueen Posts: 5,726 Forumite
    theonlywayisup wrote: »
    Or refused.
    Yes, attempted delivery is one that's refused, isn't it?
    "Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4

    Am now Crowqueen, MRes (Law) - on to the PhD!
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Crowqueen wrote: »
    Yes, attempted delivery is one that's refused, isn't it?

    No, I had to wait for an attempted delivery (postie tried to deliver but no one home) but have had 'parcel refused' acted upon immediately. So different in terms of getting the dispute closed now.

    So whilst they both are the same end effect, the difference is in the timing.
  • Crowqueen
    Crowqueen Posts: 5,726 Forumite
    theonlywayisup wrote: »
    No, I had to wait for an attempted delivery (postie tried to deliver but no one home) but have had 'parcel refused' acted upon immediately. So different in terms of getting the dispute closed now.

    So whilst they both are the same end effect, the difference is in the timing.
    Oh, OK. Never been in that situation and only seen the situation secondhand.

    Thanks for making that clear.
    "Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4

    Am now Crowqueen, MRes (Law) - on to the PhD!
  • pinkshoes
    pinkshoes Posts: 20,609 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    My OH had someone who said they wouldn't answer the door for the special deliver return. As soon as the online tracking showed that the delivery was attempted, we were given a full refund by ebay.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • soolin
    soolin Posts: 74,467 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    pinkshoes wrote: »
    My OH had someone who said they wouldn't answer the door for the special deliver return. As soon as the online tracking showed that the delivery was attempted, we were given a full refund by ebay.

    It is a daft seller that thinks they are being clever by refusing to sign for a return.
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  • shaun_from_Africa
    shaun_from_Africa Posts: 12,858 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    When you get your refund and the item gets delivered back to you (you did put a return address on I hope), make sure that the seller pays you upfront for the postage costs to resend their item back to them and also for the costs in sending it the 1st time.
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