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Distance Selling Reglations

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Flyboy152 Posts: 17,118 Forumite

15 July 2011 at 1:33PM edited 15 July 2011 at 1:35PM

BarbJ wrote: »

Hi - Can a company's 'Terms and Conditions' over write the law?

Quick and proper answer
NO

For example: if I buy something on-line (from a Shopping Channel) and return it should I get my Postage costs back? - the OFT Distance Selling Regulations say I should but the company's terms and condition say not.
I have been charged £3.71 postage and am expected to return the item via royal mail at my expence. BJ

No they don't. The seller only has to pay the return costs if the goods are faulty, or not as described, not if you have merely changed your mind.

The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
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