No reciept now ebay

joannecawthra

Hi Im wondering if anyone can help me,
I sold an item and posted it out and as always got a reciept as proof of posting,
I recieved feedback saying thanks etc so like always I threw the receipt out as I normally do as receiving feedback is normally my proof they have received it.
Now over a month later I have had the payment froze in paypal as the buyer is now saying they havnt received it and they wrote feedback for the wrong simialr item,
as i have no proof of postage anymore do i have to refund her.
Just seems I would have a house full of reciepts if i always kept them forever.
Thanks in advance!!

soolin

If it is a pure claim for INR then the receipt of postage wouldn't have helped at all, either way you will have to refund.

However, the lack of receipt means you cannot now claim your loss from Royal Mail.

It doesn't matetr how full your house is, receipts must be kept for 180 days minimum. Business sellers have ti even worse, 6 years in case on an HMRC audit. I must have half a ton of the darn things here.

Kite2010

Even if you did have the receipt, if it wasn't sent via recorded means you would still have to give a refund to the buyer (and claim the money back from the Royal Mail).

joannecawthra

Well suppose I best refund then, Am a bit annoyed that she left feedback tho, I can understand human error but her error is now costing me!

olias

No, your error in binning the postal receipt is what's costing you! - Read Soolins post again.

Olias

Browntoa

did they buy any similar items if you look back through their feedback out of interest ??

joannecawthra

Was saying her error as i would never throw it away if she hadnt left feedback, I only sell my stuff on im not a bussiness didnt realise I had to save them for 180 days.

joannecawthra

Oh well lesson learnt... SAVE THE RECEIPTS lol!! Thanks for your help!! x