Help please?! B & Q v Trade counter

Shriekum

Help please?! B & Q v Trade counter
Although I have subscribed to MSE and read advice off many forums I have never posted myself, so I hope I am doing this right....

Although I have not had the most positive experience with B & Q recently due to an ongoing dispute(which is now resolved) I still purchased a £4,500 Kitchen (interest free) from them at the end of May, which was delivered Sat 9th July.

On revisiting the store with my kictchen fitter on the same day it was delivered he collected his trade card from the trade counter buying a few bits at a large discount. The staff then asked if there were any other items requiring ordering and stated that they could offer upto 60% off B&Q quoted prices on kitchen cabinets and doors. Obviously I was amazed at this and said mine had just been delivered. The member of staff stated that the kitchen planner should have mentioned the trade counter discount when he visited my property and again when I actually placed the order in store. He did not and I even enquired when I ordered if there was any way I could get it cheaper. Furthermore she told me if it hadn't been delivered that day I could have let her quote me through the trade counter and I could have made the savings, changed the order and still had it on interest free, but all through my kitchen fitters trade card!
I know quite a few people with trade cards so had I have been informed of this I could have used any of them.
Obviously I am miffed to say the least and want to go into the store and demand my rights to money back, in fact I am waiting for the planner to call me back.. But do I have any grounds really just by the fact that he didn't tell me about the Trade counter?
Can anyone advise?

bris

Trade counter is exactly that, trade, are you a trader, no. The trade counter is for tradesmen not the public, if you wanted too you could have asked some of your friends for the use of their card but the salesman is not there to guide a member of the public to the trade counter.
Just so you know this 60% thing is also nonsense, as a trade point card holder I can assure you the public get almost as much discount as me, in fact half the time the sales are better than the trade price so I have often just bought from instore. With the kitchen the best price I got was was only 5% cheaper than in store.

Trade counter and instore are two seperate bodies, they both fight each other for sales and will do anything to get it. Just to find out what you would have saved, if anything , ask a friend to get a price from the trade counter on a like for like basis, and if it works out much cheaper ask for the difference back.