Ah, Santander

GemJar_2

Oh how I love you Santander, no sooner than I get my wages into my account, 30 minutes later you take out a £92.50 bank charge.

45 minute phone call later, one of your lovely staff members admits its a mistake, refunds the money and cancels another £25 charge that was about to come out... again, a mistake.

Were you hoping I'd just not notice? How many other 'mistakes' have they been that I've not noticed?

At least let me pull my pants down first, you naughty, naughty bank.

JaymesKenin_2

I love Santander.

They have to be the HARDEST bank to close an account with:
Clear balance, phone... "Yes sir, I'll close your account now."
Two weeks go by, statement comes through, account is -£200.

Phone, yell, rant, rave, get no-where, have to clear balance, "Yes sir, I'll close your account now. There, all done."
Two weeks later...

Rinse and repeat.

drussellh

it's all the fault of the overseas call centres.

PrincessPeach1988

JaymesKenin wrote: »

I love Santander.

They have to be the HARDEST bank to close an account with:
Clear balance, phone... "Yes sir, I'll close your account now."
Two weeks go by, statement comes through, account is -£200.

Phone, yell, rant, rave, get no-where, have to clear balance, "Yes sir, I'll close your account now. There, all done."
Two weeks later...

Rinse and repeat.

To be fair to Santander they closed mine down at the first time of asking.

I'd underpaid my overdraft by 81p and they duly they slapped on £100 of charges. I rang them up and spoke to a bloke who refunded them, took the 81p off another card (although I had to pay £5 as minimum card payment) and then closed the account.

It was touch and go for a couple of weeks, especially as I got a statement last week saying that another £60 of charges were due out, but this morning I received a letter and a cheque. Account closed :j

GemJar_2

PrincessPeach1988 wrote: »

To be fair to Santander they closed mine down at the first time of asking.

Thats nice of them! haha

Mrs_Ryan

We tried to get OH's account downgraded - that was over a month ago!! Its finally been done today... The woman on the desk didnt look surprised OH has took his banking elsewhere.. :rotfl:

Pollycat

drussellh wrote: »

it's all the fault of the overseas call centres.

I don't think you can blame overseas call centres for incorrect debits from accounts.

JaymesKenin_2

PrincessPeach1988 wrote: »

To be fair to Santander they closed mine down at the first time of asking.

I'd underpaid my overdraft by 81p and they duly they slapped on £100 of charges. I rang them up and spoke to a bloke who refunded them, took the 81p off another card (although I had to pay £5 as minimum card payment) and then closed the account.

It was touch and go for a couple of weeks, especially as I got a statement last week saying that another £60 of charges were due out, but this morning I received a letter and a cheque. Account closed :j

It took me nearly three hours at my local branch, refusing to leave until the bloke on the phone sorted it out! Finally got £495 refunded.

Apparently what was happening is my account was being set to close, but charges kept sneaking through, and the people who were closing the account weren't checking for any pending transactions, I didn't even live at the same address anymore so I wasn't getting any letters demanding money.

Of course, even after they admitted the mistake (they listened to the recorded calls, apparently), it still shows on my credit report as 4 months in arrears. Bah.