MSI Wind U135DX (XP Version), Keyboard Typing Strangely

LouLou

Thanks to HUKD, I bought an MSI U135DX (XP version) netbook for my mum about 3 months ago. http://www.hotukdeals.com/deals/refurbished-msi-wind-u135-10-netbook-160gb-now-only-pink-available-129-99-delive/900259

I also got a Kingston DDR3 1GB RAM to add to the machine, taking it up to 2GB total (there's an empty memory slot). http://www.box.co.uk/Exclusive_Price_with_Free_Delivery_-_Kin_1068479.html (verified on the HUKD thread as working).

However, upgrading the RAM on the MSI isn't as easy as some (my Samsung NC10 had a little flap which unscrewed and took a matter of minutes!). This one, you have to take the entire chassis off.
http://www.laptopmag.com/advice/how-to/msi-wind-ram.aspx?step=1

I had barely used the machine as it's mum's and I don't live here. Anyway, after a while it became apparent that the keyboard was verrrry slow at typing (literally one character per second, infuriating).

Now, a few weeks down the line, the right-hand side of the keyboard is typing numbers instead of letters. Eg, Hi = h5
How are you = h6w are y64
pronounciation = -r6n64nc5at556n

I've tried checking the keyboard language settings, making sure Caps Lock is off, System Restore (it won't let me), running various malware/virus scans, selecting default settings in BIOS. I'm at a loss.

Thinking the keyboard is faulty? There seems to be mixed opinions about whether breaking the warranty seal on this netbook causes problems, warranty-wise.

Any ideas or advice would be very welcome!

closed

turn numlock off and try running it on mains without the battery in

LouLou

That seems to have done the trick..wonder how on earth I managed that. It's Fn + Ins on that netbook! Thanks.

Thought with the keyboard being sluggish (seems OK at the moment) that it meant it was faulty.:j

stilltheone

Nice machine. Got one for girlfriend. Haven't upgraded the RAM yet as although MSI say it doesn't affect the warranty, D&J Henry say it affects theirs. Perhaps that can be tested in court.

There is another good, though undocumented thing about the machine...at least with mine.

LouLou

stilltheone wrote: »

Nice machine. Got one for girlfriend. Haven't upgraded the RAM yet as although MSI say it doesn't affect the warranty, D&J Henry say it affects theirs. Perhaps that can be tested in court.

There is another good, though undocumented thing about the machine...at least with mine.

Yeh, the RAM upgrade/warranty seal issue is as clear as mud: http://forum-en.msi.com/index.php?topic=141829.0

According to that link, you have to ask MSI's permission first, and the warranty is safe, as long as there's no damage done after you open it up.

Another says, "In Europe the sticker isn't valid as warranty seal. EU-law forbids this."

Best to contact MSI to make sure. I, er, didn't.

You can overclock it too I think? Something to do with the "turbo" settings.

stilltheone

LouLou wrote: »

Yeh, the RAM upgrade/warranty seal issue is as clear as mud: http://forum-en.msi.com/index.php?topic=141829.0

According to that link, you have to ask MSI's permission first, and the warranty is safe, as long as there's no damage done after you open it up.

Another says, "In Europe the sticker isn't valid as warranty seal. EU-law forbids this."

Best to contact MSI to make sure. I, er, didn't.

You can overclock it too I think? Something to do with the "turbo" settings.

No, it's something else.

Apart from that, as I wrote before, the problem is not with MSI. It is D&J Henry that claim the warranty is broken if you install RAM.

LouLou

Thanks, stilltheone Interesting, though mum is comfortable with XP..and I think it's a bit zippier on a netbook.

Hm. There's something strange with this. When I boot up, this types nice and fast (bear in mind this is mum's and I hardly use it). I've noticed this typing really slowly before.

The link seems to be, when I use something RAM-intensive (eg, Spybot scan), the keyboard resorts to a one-character-a-second crawl.

Even when the RAM-intensive activity is finished, the keyboard lag remains.

I've rebooted and typing speed is back to normal. Any ideas?

stilltheone

LouLou wrote: »

Thanks, stilltheone Interesting, though mum is comfortable with XP..and I think it's a bit zippier on a netbook.

Hm. There's something strange with this. When I boot up, this types nice and fast (bear in mind this is mum's and I hardly use it). I've noticed this typing really slowly before.

The link seems to be, when I use something RAM-intensive (eg, Spybot scan), the keyboard resorts to a one-character-a-second crawl.

Even when the RAM-intensive activity is finished, the keyboard lag remains.

I've rebooted and typing speed is back to normal. Any ideas?

I haven't used her Netbook myself, so no chance to replicate it. What anti-virus solution are you using? Have you checked the Task Manager whilst it is happening?

LouLou

I did earlier, before I rebooted (Task Manager) and it was only System Idle that was at 60% or so, everything else was negligible. I use Avast Anti-Virus on here, CCleaner, Zone Alarm Free, Spyware Blaster, Spybot, Malwarebytes, O&O Defrag.

Obviously Windows Updates and regular scans are done (by me) to keep things up-to-date. Mum really just browses the internet.

closed

It's overloaded with security/defrag software, dispense with zonealarm, spybot, and o&o defrag

post a hijackthis log

and when the keyboard goes slow, try removing the battery

LouLou

You mean, take Zone Alarm off and switch Windows Firewall on? I've listed my software from my desktop before, which is similar, and the only criticism was about TeaTimer and Malwarebytes Protection Module (neither of which are on). O&O was previously deemed fine.

Hijack This Log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 01:25:53, on 10/07/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Motorola\Bluetooth\devmgrsrv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\OO Software\Defrag\oodag.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Motorola\Bluetooth\obexsrv.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\FSP\fspuip.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\OO Software\Defrag\oodtray.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Motorola\Bluetooth\audiosrv.exe
C:\Program Files\Motorola\Bluetooth\btplayerctrl.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://uk.msn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.live.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.msn.com/?ocid=iehp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.live.com/sphome.aspx
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by MSN & Bing
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [fspuip] %ProgramFiles%\FSP\fspuip.exe
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [OODefragTray] C:\Program Files\OO Software\Defrag\oodtray.exe
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [BTMTrayAgent] rundll32.exe "C:\Program Files\Motorola\Bluetooth\btmshell.dll",TrayApp
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: @C:\Program Files\Motorola\Bluetooth\btmshell.dll,-247 - {bd707fe6-39f6-4bda-9265-86a76719bdc5} - C:\Program Files\Motorola\Bluetooth\btmiesend.htm
O9 - Extra 'Tools' menuitem: @C:\Program Files\Motorola\Bluetooth\btmshell.dll,-247 - {bd707fe6-39f6-4bda-9265-86a76719bdc5} - C:\Program Files\Motorola\Bluetooth\btmiesend.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.msi.com.tw
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1300824612201
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1300830958250
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bluetooth Device Manager - Motorola, Inc. - C:\Program Files\Motorola\Bluetooth\devmgrsrv.exe
O23 - Service: Bluetooth Media Service - Motorola, Inc. - C:\Program Files\Motorola\Bluetooth\audiosrv.exe
O23 - Service: Bluetooth OBEX Service - Motorola, Inc. - C:\Program Files\Motorola\Bluetooth\obexsrv.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: O&O Defrag - O&O Software GmbH - C:\Program Files\OO Software\Defrag\oodag.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe