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Santander Call Centres to be brought back from India to UK

mustang1
mustang1 Posts: 252 Forumite
Debt-free and Proud!
in Budgeting & bank accounts
Is this enough to make you happy with Santander? I think they have a long list of issues to work on!

http://www.bbc.co.uk/news/business-14073889
«1

Comments

  • Lith
    Lith Posts: 897 Forumite
    Tenth Anniversary 500 Posts Combo Breaker
    so they are listening....

    UK call centre's!? do they exists!?!? :P
    • HSBC (Main A/C)
    • Halifax Back up A/C
    • Lloyds (Spending) A/C
    • RBS Back up A/C
    • Barclays Old A/C
    • Nationwide Old A/C
  • SailorSam
    SailorSam Posts: 22,754 Forumite
    10,000 Posts Combo Breaker
    There was someone on the Tv a few days talking about this,
    apparently lots of call centres are coming home.
    'Cos the economy in India is doing so well the cost of rent; staff etc is a lot more than it was
    Businesses are deciding it's better to be here.
    Liverpool is one of the wonders of Britain,
    What it may grow to in time, I know not what.

    Daniel Defoe: 1725.
  • pmduk
    pmduk Posts: 10,711 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Now they need to start training people properly. It would be nice to think that Santander had done this for quality issues rather than financial ones.
  • Toe-Jam
    Toe-Jam Posts: 1,554 Forumite
    The UK is the new India. Underdeveloped, overpopulated and with families relying on handouts to feed themselves. If Queen Victoria could see us now. "One would not be amused"
  • lilac_lady
    lilac_lady Posts: 4,469 Forumite
    Santander isn't the only company taking work back from India. Perhaps the wages are now cheaper in Britain?
    " The greatest wealth is to live content with little."

         Plato


  • book12
    book12 Posts: 2,557 Forumite
    I hope other banks will follow what Santander is doing by bringing call centres back to the UK.
  • exel1966
    exel1966 Posts: 5,114 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 8 July 2011 at 12:47PM
    It's extremely rare to be able to use the phrase 'Well Done' when discussing Santander, but I'm sure this hasn't been brought about due to customer demand or complaints, more a case of simple economics in that it's cheaper for them !

    They are now recruiting 500 new c/s staff to man these UK call centres. So what does that mean ? More poorly trained individuals giving scripted incorrect information to the public !

    Am I too cynical ?................Nah !!!
  • ChiefGrasscutter
    ChiefGrasscutter Posts: 2,112 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Frankly I understand the Indian call centres better than the Scottish ones.
  • macman2011
    macman2011 Posts: 6 Forumite
    They'll still have a long way to go to match First Direct !!!!

    Exceptional service from them !!!!
  • DCFC79
    DCFC79 Posts: 40,649 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Lloyds are also moving call centres back over here as well,
This discussion has been closed.
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