Intermittent router connection

felixdahousecat_2

Help !

I have a new Dell D620, connected to a Phillips wireless router. My old Dell connected flawlessly and I have another Acer laptop which also connects fine.

When running a ping from the new Dell to the router about 50% reply, the rest time out. A ping from the Acer next to me to the same IP address returns 100%.

I think the problem may be that the Dell is running the Dell Wireless utility and the Windows wireless utility at the same time, but if I disable one it disables the whole connection. So I can either have both on or none.

I'm not sure whether to remove the Dell utility as it may contain the driver for the wirelass card (Dell Wireless 1490 Dual Band WLAN Mini Card).

It was suggested to me that I set something in Windows to zero, but can't remember what that was, the problem being that this will not allow me to connect to the office LAN.

Any help much appreciated.

Thanks

Paul

Browntoa

new Dells ship with a Networking assistant....meant to help you connect

I found this was the cause of most problems, unistall the thing from add / remove programs

felixdahousecat_2

Hi

Thanks for the quick reply, but I can't find the network assistant in the add/remove programs list. I have 'Dell Mobile Broadband Card Utility' and 'Dell Wireless WLAN Card'.

Thanks again


Paul

felixdahousecat_2

Another thing, I can't install the Java VM, I get a message saying 'check that tis ia a valid installer package'.

Thanks

Paul

Chippy_Minton

Similar problems with packet loss reported in these threads. Suggestions include updating BIOS and wireless drivers, router firmware, enable SSID broadcast and changing AP compatibility mode (2nd thread). I'd try the last one first.

felixdahousecat_2

Thanks for that, tried the SSID and AP options, the packet loss has gone down to about 10%, but I would expect 0% over a directly connected wireless link.

As the router has worked ok with 5 or 6 different laptops I don't really want to mess about with it, every other laptop I've just switched on and entered the encryption key.

The BIOs and drivers are presumably ok as it's a brand new machine. As I need to run a VPN client over the connection it's obviously going to cause a big authentication and heartbeat problem with this amount of of packet loss.

Looks like it will have to go back to the IT department.

Thanks for all your help.

Paul