Receptionist Accused of Stealing Parcel

suicidebob

Jerryjerryjerry wrote: »

You are not far off! I was given 15 minutes training and I had to work it all out. It wasn't rocket science, but its procedures like this one that I really need to have in place so that things don't back fire. etc.

You should get things like that in place. Maybe you would have more job satisfaction if you did. Make the job your own.

Just go about things the right way, make sure you have the support of your boss, and make sure you involve the various office managers etc, and not become the enemy.

You've got a good chance to make yourself look good.

eamon

This is a very common problem and not just in managed office suites. You have been given numerous good ideas all you need now is the support of your employer and the cooperation of the tenants.

suicidebob

t0rt0ise wrote: »

At my last workplace we had such a sigining system. The receptionist wrote down every parcel or signed for letter that arrived with its tracking code and who it was addressed to. Then when we collected them we signed for them. When a parcel once went 'missing'.. in that the courier company's website said it had been delivered, I was able to check the book and see that it hadn't. The courier driver had lied and logged it down as delivered when he couldn't be bothered coming that day.

I'm not sure how practical this is, but you could have it on a spreadsheet, and share it with everyone (or those who need to know) in the building. That's how it works in hotels etc. That way they would know what has arrived, and could come down collect without you making numerous phone calls etc.

smileylondongal

ceebeeby wrote: »

You do sound a bit of a jobsworth to be honest - if you've worked there a while, it doesn't take long to start to learn who everyone is - personally I'd have been a bit peed off too - I think you should have done more. Reception work is about customer service, the people in your building are your customers. The people that come to your desk are your customers.

It's not exactly the hardest job in the world is it. Accept parcel - pass it on ... you must have played the game when you were younger - only difference is you're now getting paid for it. If you don't want to do it or think its too much responsibility leave - but don't b1tch about having to do your job when there's a zillion people would chew your arm off for the job right now.

Are you on a day off today?

This is unnecessarily harsh! I doubt you know 250 people by name so why should the OP at her place of work? Plus, in a building of this kind, sounds like people are always on the move. I'm sure the OP knows who she needs to know and does her job.

I also don't see the harm in having a vent. You're right, there are millions of people out of work (I'm one of them), but it doesn't give employers any more right to treat people differently or not give them the support they need to make change or back them up when things are out of their control. We all have bad days, and this is obviously the OP's, feel free to come and vent here when you have one and most of us will actually be supportive!!

smileylondongal

suicidebob wrote: »

You should get things like that in place. Maybe you would have more job satisfaction if you did. Make the job your own.

Just go about things the right way, make sure you have the support of your boss, and make sure you involve the various office managers etc, and not become the enemy.

You've got a good chance to make yourself look good.

This is a really good idea and a way to take back some control. It might give you the light at the end of the tunnel you feel you need, and also show your worth at the same time.

Savvy_Sue

You say no-one else has access to the reception area, but what happens when you need to take a break or when you go to lunch?

patman99

If there are no procedures in place, then write one for each action, I.E. a procedure for accepting incoming mail could go like this -

Procedure for acceptance of received mail

Procedure MH0001 Creator: Jerryjerryjerry

Equipment needed

Parcel/s received log book, Pen, PC with email.

Procedure for receiving parcel/s

Upon receipt of parcel/s the following details are to be entered in the relevant columns of the 'Parcels Received Logbook' -
Date R'vd - Date on which parcel/s were received from courier.
Time R'vd - Time at which the parcel was received.
Recipient - Name of Company/Individual for whom the parcel is intended.

Using the PC, email the recipient to inform them they have a parcel.

Procedure for handing-on to recipient

Recipient is to sign the following columns in the 'Parcels Received Logbook' -

Date collected, Time collected and Collector's name & company.

_____________

Procedures should be saved in a shared folder on the network.

Jerryjerryjerry

smileylondongal wrote: »

This is unnecessarily harsh! I doubt you know 250 people by name so why should the OP at her place of work? Plus, in a building of this kind, sounds like people are always on the move. I'm sure the OP knows who she needs to know and does her job.

I also don't see the harm in having a vent. You're right, there are millions of people out of work (I'm one of them), but it doesn't give employers any more right to treat people differently or not give them the support they need to make change or back them up when things are out of their control. We all have bad days, and this is obviously the OP's, feel free to come and vent here when you have one and most of us will actually be supportive!!

Really appreciate your support. Thank you. I am learning to ignore people like that poster. She sounds like the woman whose personal parcel was sent back today.

Jerryjerryjerry

Savvy_Sue wrote: »

You say no-one else has access to the reception area, but what happens when you need to take a break or when you go to lunch?

I take a 10-15 minute break at noon. My manager covers for me. I have a loo downstairs next to reception which I rush to when I need to. As it happens, i've never managed to "go" without someone pressing the front door buzzer! lol.

Jerryjerryjerry

patman99 wrote: »

If there are no procedures in place, then write one for each action, I.E. a procedure for accepting incoming mail could go like this -

Procedure for acceptance of received mail

Procedure MH0001 Creator: Jerryjerryjerry

Equipment needed

Parcel/s received log book, Pen, PC with email.

Procedure for receiving parcel/s

Upon receipt of parcel/s the following details are to be entered in the relevant columns of the 'Parcels Received Logbook' -

Date R'vd - Date on which parcel/s were received from courier.

Time R'vd - Time at which the parcel was received.

Recipient - Name of Company/Individual for whom the parcel is intended.

Using the PC, email the recipient to inform them they have a parcel.

Procedure for handing-on to recipient

Recipient is to sign the following columns in the 'Parcels Received Logbook' -

Date collected, Time collected and Collector's name & company.

_____________

Procedures should be saved in a shared folder on the network.

Really useful. Thank you.