Primus Move Call Centre From Bombay To Burnley.

jhp

New Call Telecom http://www.newcalltelecom.co.uk/ owners of Primus are moving there call centre from Bombay To Burnley.


http://www.thisismoney.co.uk/news/article-2010948/New-Call-Telecom-centre-came-Bombay-cheaper-Burnley.html

Heinz

Mr Eastwood will employ 25 staff at rented premises in Burnley.

No wonder there are complaints about their customer service!

akacolinl

Re the report of Primus moving their call centres from Bombay to Burnley, I can only say please God make it soon! I have been struggling wth thier call centrefor a month, trying to get a new line installed. The communication problem is severe, and the hold music can drive anyone insane, especially after the first fifteen minutes.

Media_Producer

It took 16 days for Primus to organise for a line fault to be repaired, meanwhile we were fed what I took to be a set of standard scripts by the call centre which had no bearing on reality. We knew that it was not "a major exchange fault" from what a friendly BT engineer had told us about the symptoms, and after three days we were told the repair would be carried out the next day. The fault reporting line disconnected repeatedly after the message about mobile charging, remarkably for a telecom company. The same engineer also alleged that some providers simply ignore faults initially in the hope that they will go away and they don't have to pay for a repair.

As a small business from home this was a major problem and we have no choice but to move on to a supplier with a promise of better service. We are looking at BT, Andrews and Arnold (VOIP only) and even Vodafone. Who knows which can deliver on their promises?