Problem with British Gas

travel_freak

Hello Lin,

Your poor daughter - what a trial - my situation pales into insignificance by comparison, at least I have no children involved - although perhaps I should invent some!!

I'm glad your daughter is finally sorted now. Maybe when she's got the meter changed she could switch to somebody else who cares for their customers.

I can't believe that organisations like BG should be able to get away with treating people the way they do.

I still haven't got anywhere. I wrote an extremely long formal letter of complaint today setting out the inconvenience, obstructiveness of their call centre staff, my miserable cold Xmas, compensation I'm expecting and action I require - who knows how long they'll take to reply, letter will probably be "lost" by them!

I cant think about it anymore as it's making me so mad. Tomorrow I'll tackle it again and try to get through to a Head office somewhere rather than the call centre buffoons (great word that, perfectly apt). Otherwise Ofgem or energywatch?

Just as soon as I've got the new card and then the meter changed I will immediately switch supplier and not hestitate to tell BG exactly what I think of them.

thanks for posting - it makes me feel less mad to know that I'm not the only one who has been banging their head against a brick wall!

Best wishes,

Morglin

Good luck with your complaint. I intend to find out later the name of some "top-bod" at BG and write to him/her and tell him exactly what I think of his rotten company and his call centre staff.:mad: :mad: :mad:

She's switching, hopefully, next week, and with luck, there will be no more problems.:j

Her whole house move has been a nightmare - she organised and advised everyone properly, but BG and NTL made sure that she had none of their services when she should have!

It's enough stress with moving without muppet employees of companies that should know better adding to the aggro.:mad:

Still, we got it all sorted in the end, and she, hubby and kids had a nice Christmas with warmth and TV all working.

Lin

travel_freak

Further to my posts above I'm still getting nowhere with British Gas and still have no gas.

Please does anyone have a direct line number for British Gas Head Office where I can get to speak to someone sensible? The call centre staff just keep cutting you off or bouncing you round their call waiting queues.

I've looked online and can find no listing for a Head Office though there must be one. Any suggestions anyone? I've telephoned countless times, emailed complaints through the house.co.uk website and written a formal letter by post - still nothing!

Thanks in advance.

Morglin

Hi

Apparantly, they are owned by Centrica and I have found these contact details:


Centrica's registered office and corporate headquarters
Centrica plc
Millstream
Maidenhead Road
Windsor
Berkshire
SL4 5GD
Registered number: 3033654

Main switchboard
phone:+44 (0)1753 494000
fax:+44 (0)1753 494001

This is the link to their site:

http://www.centrica.co.uk/index.asp?pageid=18

Hope this helps.

Lin

travel_freak

Hi Lin,

Many, many thanks. I posted in various places in the Chat Forum and now have a "fresh" selection of numbers to try.

Here's hoping!

Best wishes,

Heinz

Some you win .........

Changed from BG to another supplier.

BG still hadn't sent 'closing' bill after 2 months so I started sending emails complaining that they had about £100 of my money (monthly DD payments) and, if they weren't going to send me a closing bill, they should return my money instead of making interest on it. Copied to EnergyWatch.

Sent same every week and, eventually, someone phoned to say they were working on it and that I wasn't in credit by £100 but £20 less than that because I was closing the A/C in under 12 months (I'd agreed to that penalty) - so I changed my weekly email asking them to refund £80.

Eventually, I received 2 letters in the same day's post.

(1) Closing bill for less than £10 (£80 minus energy usage).

(2) Cheque for £100.

I went to the Post Office and paid (1) and paid in (2).

Result!

catz747

House.co.uk - british gas online system is useless too. I still have to ring up every quarter to pay my bill or have the bill amended for one reason or another. After 6 months it still states that they are upgrading their billing system:rolleyes:

taxi73

nothings changed I lost a days pay waiting for them today and they didn't show so phoned them and after threatening them with breach of contract they sent someone tonight...I'm in a service contract have been for 4 years on the 400 one and they have never carried out my plumbing or drains inspections either...so told them I was going to trading standards that's the only way I got to speak to a supervisor..they offered £20 comp but this is not good enough it's not my fault they didn't log the job