router problem?

phoebe03cat

We have x 4 pc's running off a wired router. They have been going slower and internet went down at midnight last night. Traced to router after conversations with virgin. Installed new netgear router FS108 which should just plug and play. Now we have x1 working computer and x3 don't! Any clues what to look for pls?

S0litaire

what's the ip address of the working machine?
what's the ip addresses of the others?

do you have a adsl modem / or cable box?

phoebe03cat

cable box..how do I find the ip address pls? sorry

Inner_Zone

phoebe03cat wrote: »

We have x 4 pc's running off a wired router. They have been going slower and internet went down at midnight last night. Traced to router after conversations with virgin. Installed new netgear router FS108 which should just plug and play. Now we have x1 working computer and x3 don't! Any clues what to look for pls?

The Netgear FS108 is not a router, it's a network switch, you have bought the wrong thing. A switch goes after a router i.e.:

Cable modem>>>router>>>switch>>>PC's etc.

As most routers have four LAN ports you only need a switch if you have five or more devices to connect by Ethernet cables.

phoebe03cat

Thank you Inner zone!!! Duff info from PC world as my husband asked them for help. Ok back we go Monday to do an exchange. Thanks for saving us hours and hours and explaining this

Inner_Zone

Make sure you tell PC World you want a 'cable' router and not ADSL or as PCW put it BT router.

Something like the Netgear WNR1000, not a recommendation but a suggestion, but I do use Netgear kit myself.

macman

New heights (or depths) of incompetence from PCW. You asked for a cable router (or a router to work with VM cable service) and they sold you a network switch?
Do take your business elsewhere in future.

phoebe03cat

phew..made it and exchanged. Many, many thanks for help...pc world was more or less empty..wonder why?