Help - Laptop Blue Screen problem

Ria24

I was just wondering if someone could help me with a problem which is really starting to frustrate me now.

My laptop seems to get the Blue Screen - It doesn't happen every day but sometimes it can happen twice or more during one time. I can be in the middle of something then all of a sudden the blue screen flashes up with lots of writing on and then re-starts my computer.

I have searched google for solutions but I am at my wits end now as I really haven't gotten any where with it and dont fully understand what it is that I need to do.

The problem says Windows has recovered from an unexpected shutdown, then it shows the below information.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: a
BCP1: 00008506
BCP2: 0000001B
BCP3: 00000001
BCP4: 826F55CE
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini070311-02.dmp
C:\Users\Ria\AppData\Local\Temp\WER-144909-0.sysdata.xml
C:\Users\Ria\AppData\Local\Temp\WERE262.tmp.version.txt


My laptop is a Toshiba Satellite L40-14N

Any help would be really appreciated.

Thanks

S0litaire

Try this:
Right Click on “My Computer” and goto “Properties”.
Then goto the “Advanced” tab and under the headline “Startup and Recovery”,
press the “Settings” button.
Untick the “Automatically Restart” box and press Ok.

This won't solve your problem!!

But it will stop the reboot at the blue screen, giving you time to note down the error message (in case it's different than the one you posted)
Then that should give us a good place to see what's causing the problem.

Ria24

Thank you I have done the above so next time i will be ready to write down the error message.

I have searched through this forum for blue screen problems and down loaded the blue screen view (which was advised to someone else with similar problem) to see what problems have come up.

The most recent blue screen problem which it says has occurred is:-

Mini070311-02.dmp 03/07/2011 14:14:54 IRQL_NOT_LESS_OR_EQUAL 0x0000000a 0x00008506 0x0000001b 0x00000001 0x826f55ce ntkrnlpa.exe ntkrnlpa.exe+4dfd9 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18327 (vistasp2_gdr.101014-0432) 32-bit ntkrnlpa.exe+4dfd9 ntkrnlpa.exe+a75ce ntkrnlpa.exe+3f45c ntkrnlpa.exe+218b00 C:\Windows\Minidump\Mini070311-02.dmp 2 15 6002 139,088

and

Mini070311-01.dmp 03/07/2011 08:25:13 QUOTA_UNDERFLOW 0x00000021 0x00000000 0x00000001 0x10000000 0x0ee51be6 ntkrnlpa.exe ntkrnlpa.exe+b213d NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18327 (vistasp2_gdr.101014-0432) 32-bit ntkrnlpa.exe+b213d ntkrnlpa.exe+23aca1 ntkrnlpa.exe+22e545 ntkrnlpa.exe+22e407 C:\Windows\Minidump\Mini070311-01.dmp 2 15 6002 139,088


Not sure if the above will help?

S0litaire

OK
From what I can gather "Quota_Underflow" error is usually due to 3rd part drivers. Have you installed any new hardware recently?
Like a printer or a scanner?

Or can you remember if you updated anything like Graphics, sound or network cards recently?

Try Methods 1 and 2 in this Microsoft Answers page. See if there's any difference:
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/quota-underflow-bsod/d1633ad1-871b-4a1f-990a-ca1da89edd8f

Ria24

Thanks, I will try what you have suggested.

No I cant remember updating any graphics or anything. The only things which have recently been installed is a Digital photo keyring via the USB port but the problem was occuring before this.

The problem started at the beginning of March when I got a virus on my computer. When I logged onto my laptop the background disappeared and lots of pop ups came up to say it was scanning my computer for viruses.

A Friend rolled back my profile to a previous date when my computer was working fine and it seemed it was working as it should be so I'm guessing its something that may have triggered it?

Sorry if it doesnt make much sense, I'm not really clued up with the technical stuff