Endsleigh landlord's insurance

slopemaster

I recently phoned both Endsleigh and Alan Boswell for quotes for landlord's insurance.

Alan Boswell were helpful, professional, and efficient.
Endsleigh were completely useless – couldn’t answer (or even, seemingly, understand) any of my questions and didn’t seem to care.

HOWEVER, when I went and got an online quote, it seems Endsleigh are substantially cheaper – and for more cover too, as (up to) £1million is standard for rebuilding costs.

So. My Q is, does anyone have any experience of actually claiming from Endsleigh? How was it?

mikey72

No.

But are you happy with Endsleigh so far?
If you are, save the money.
If you have decided they're no good, go with Alan Boswell.
It's how they are going to treat you that matters, not what another office or call centre miles away is like.

slopemaster

Well, no.
But I guess, like many of us, I tend to swing between wanting the best price, or being willing to pay a bit more for decent service...

mikey72

Pay more for the service.
I believe in saving money, but if you don't like them at the quote stage, go with your gut feeling.

Tygermoth

Admittedly my experience was a home insurance claim:

The service was fast.
Had a quick turn about time for email responses.
Accepted all quotes/estimates without quibble
quick payout.

Two small grumbles –

1. the claim was a touch delayed because I had to have a telephone validation interview with a loss assessor - the claim was fairly low value/ low impact (loss of handbag with contents - left it on the back of a service station door - in my defence I was distracted as I dashed in to be unwell!)

2. I was not covered for mobile. This was unexpected as I had extra personal possessions cover and made the assumption that mobiles were included as they have been with all my other insurers.

Though you could argue point 2- was my fault not Endsleighs I am now worried what else may not be covered which I would expect as standard under contents/ PP cover which they expect you to purchase as ‘add ons’

slopemaster

That's really useful, thanks for the feedback

Endsleigh

Hi Slopemaster

We’d like to find out more about your experience when calling us to see if we should make improvements. Tina in our Customer Care team would like to discuss this. She is available on 0800 0858 698 if you are able to call when convenient.

We would appreciate your feedback.

Kind regards,

Endsleigh