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How long do Royal Mail take to refund missing item case?
chickaroonee
Posts: 14,678 Forumite
Without checking, I think it was May (possibly even end of April) when I filled out the claim forms. I've still not heard anything back.
Is this normal? Just wondering if they've lost my claim forms!!
Is this normal? Just wondering if they've lost my claim forms!!
too many comps..not enough time!
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I find that it takes 2 to 3 weeks usually0
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It's been known to take months. I've never claimed, but I've heard some claims take longer than others because RM sometimes send out forms to the recipient for their evidence as to whether the item really did never arrive.
Soo might be able to help."Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0 -
Not related to an ebay claim, but in filled out a form in the first week of May and heard nowt, so have fired off another 2 weeks ago - still waiting...
Worse things will have happened in the world today..."The only thing that really matters, it to love and to be loved."0 -
My last claim was made in January and it took about 6 -7 weeks before I got the refund cheque. However I suspect it was a very busy period for them .
In the past I have had a high percentage of lost claim forms within Royal mail, which is why keeping full copies of everything is always recommendedI’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Mine have taken 3 weeks to 8 weeks. Several have been rejected - but all won on appeal.0
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Thanks everyone. Am concerned now and wondering if I will be able to another claim, it relates to a lost ebay sale which was in March. I can't find that sale in my ebay history now though.
Didn't think RM would lose their own claim forms!! I didn't even think to keep a copy of the ebay details
too many comps..not enough time!0 -
I think you can download the details from your Paypal.0
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I submitted a claim on 2nd May for around £70 but so far no response.
It does say it takes up to 90 day so I guess I should be patient ??0
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