URGENT - Need Halifax out of hours insurance number

shellstar

Does anyone have the Halifax out of ours number for their home insurance? We can't find it on their website. My parents home burnt down this evening (nothing left) and they are supposed to be arranging for someone to come and secure the building but nobody has called and it's been a while.

Quick replies would be very much appreciated.

Decluttering

How awful for your parents, I hope you're all okay. I've had a look at my bank statement and I can't find it however have you tried calling the regular number? It may be able to advise of an out of hours emergency number. Alternatively by calling a standard 24 hour banking number an advisor may be able to put you through to the right area. They could try 08457 20 30 40.

My deepest sympathies, I hope someone else has came up with a more usefuul answer.

shellstar

Oh yes, I should have mentioned, everybody is safe, although we did lose some beloved pets and of course, everything they owned. It's just that the police say we have to secure the house, but it's completely gutted and apparently the insurance company should sort it.

We're trying the lost credit card number, they were extremely helpful earlier on and did put us through the emergency number. Unfortunately, in the stress we totally forgot to ask them for the number!! They said they were sending someone but nobody has come or been in touch with us.

Thanks for your help.

Alison_B

I am so sorry to hear that. I know your parents aren't going to be OK with what has happened but I hope that they weren't injured at all. Sending sympathies to them and to you.

We are with the halifax for home insurance and have just checked our policy. The emergency number that we have got is 0845 603 2251.

That number was apparently from the details we were sent when we took the policy out in 2005 and we have only had renewals since then. Hope that the number has not changed.

adamc260

I could only find the following on their website/policy booklet.

Home insurance claim
To register a home insurance claim you need to give us a call on the numbers below:
Policies starting with the prefix HIA - 0845 604 6531.
Policies starting with the prefix HDA - 0845 604 6619.
All other policies - 0845 600 0774.
Home emergency claim
To make a claim on your Home Emergency Cover please call us on the numbers below:
Policies starting with the prefix HIA - 0845 601 2651.
Policies starting with the prefix HDA - 0845 672 2803.
All other policies - 0845 602 7307.


"In the event of a domestic emergency
(e.g. burst pipe, leaking roof or broken
window etc), call the Emergency
Homeline* 0845 672 2803"


"If the home is rendered uninhabitable by any
cause not covered under points 1 – 12, RSA will
pay up to £25 per policyholder for necessary
Bed and Breakfast accommodation, with an
overall maximum of £100 in total and £25
for essential overnight toiletry items."

Ms_Chocaholic

This is a link to the Emergency Home Cover policy document which may also help
http://www.halifax.co.uk/insurance/pdf/HHI-HE-policy-doc.pdf

and the number shown on there for emergencies is
0845 078 3852

HTH