Nearly choked on Tesco sandwich

in_my_wellies

Chickens have bones and in your post you say, 'nearly 2" chicken bone' surely you would have noticed it when you chewed it properly!

Chutzpah

I used to work on customer services at Tesco a couple of years ago.

95% of the staff on the desk will fill out the form and get an investigation rolling. From there you will very likely get a letter from the customer services department with an explanation and some compensation.

I wouldn't expect more than that because it is something that you can (to a certain degree) expect to find in food, unlike another foreign body.

Just make sure they do all this whenever you go in, because as I said 95% of the staff will fill the correct forms out (or rather, do it on the computer as it all went computerised a few months before I left), just make sure they do.

greyster

Becles wrote:

Chicken has bones in. Nothing is 100% perfect so occasionally the odd bone might end up in a sandwich.

If it had happened to me, I would have just chucked the bone away and not thought anything more about it. It would never have crossed my mind to try and claim compensation from Tesco for something that might have happened with the bone.

There has been no harm done and it's a fact of life that a chicken sandwich might contain bones.

Well its fair comment but these food outlets have standards. That sandwich did not meet the standard and also upset a consumer. Therefore tesco a) would want to investigate this to see why it happened and how they can improve their processes and b) try and keep the consumer happy and perhaps give him or her some vouchers. At the end of the day, the consumer could easily be put off tesco and also spread bad word of mouth.

Many of us are on this site to take advantage of point b when possible. I personally wouldnt be holding back on this opportunity, even if it isn't a foreign body to the chicken!

Becles

There is a warning that it may contain bones on the chicken sandwich packet:

http://www.tesco.com/superstore/xpi/5/xpi55410905.htm

Ivrytwr3

i appreciate that they do sometimes contain bones, but these are normally small bones, not 2" long ones. Something has gone wrong in their packing factory if their machines allow a bone of this size through.

I'd complain and at the very least you are making tesco aware of a problem.

Tom_Jones

Does everyone in this day and age want to sue or get compo for everything ?

Is it worth the hassle for a couple of quid in no doubt Tesco Vouchers, my advice would be to eat more slowly, and let the matter drop

Traceie_Lou

Tom_Jones wrote:

Does everyone in this day and age want to sue or get compo for everything ?

Is it worth the hassle for a couple of quid in no doubt Tesco Vouchers, my advice would be to eat more slowly, and let the matter drop

I agree with this comment, we all complain when our insurances rise year after year but it our own fault, if we stop jumping on the band wagon everytime we through we could make a quick buck out of sueing for compenstation insurance co would not feel the need to rise insurances year & year.

Horasio

C_Ronaldo wrote:

ive eaten a fair few chicken and bacon sandwiches or chicken and stuffing and ive not had a bone yet

I had one in a chicken sarnie on a BA flight - I was travelling with my 5 year old son but his was fine - I dread to think what would have happened if he had had the sandwich. I complained and they apologised but nothing else.

I don't eat fish because there are a lot of bones in them but chicken bones are large enough to be filleted.

Cumbrian_Male

ben500 wrote:

I'd chew my food before swallowing in future.

in_my_wellies wrote:

I agree with Becles and Avoriaz. Chickens have bones and in your post you say, 'nearly 2" chicken bone in it which I didn't see before I started eating' so it could not have been very visible to you or to TESCOs, but surely you would have noticed it when you chewed it properly!

When I was a lad I was taught to chew my food, 28 mastications springs to mind.

Look at it this way, you got real chicken not some mechanically recovered reformed chicken roll.

ohmsoft

I always used to chuckle when I saw the may "contain bones" warning on meat products in the same way I do the "may contain nuts" on a bag of peanuts.

A bone is not a foreign object and is covered by the warning on the packaging but I don't doubt a claim would be succesfull to save goodwill - is it ethical to complain and would I do the same, not sure, maybe - but you can be sure that any compensation is footed by other customers and not Tesco's shareholders in the longrun.