Tom Tom not working can anyone advise?

Gintotmelinda

hi all just popping in from the Oldstyle board with a bit if a problem.

OH's Tom Tom is suddenly not receiving GPS signal. He has reset it and downloaded the updates and all it does is keep restarting. Any suggestions please as it's our first and we haven't used it much.

He's driving me mad trying to sort it! Can anyone help before I toss it out of the window?

Thanks

Gintot

santer_2

Restarting or re-planning the route with a little grey bar at the bottom of the screen?

Gintotmelinda

Hi Santer thanks for responding OH says it keeps turning itself on and off. It says no gps signal.

Gintot

santer_2

It says to try the sat nav outside the car in case their is a heat reflective shield, apart from that it says to do what you already have

http://uk.support.tomtom.com/app/answers/detail/a_id/386/session/L3NpZC8zajI3clF4aw%3D%3D

This is for their forums, expect you will need to register to post if you cannot find the answer in the posts

http://discussions.tomtom.com/

This is to phone them

0845 161 0009

Monday - Friday: 9:00 a.m. to 6:30 p.m.

This is to e-mail them, though you need to register

http://uk.support.tomtom.com/app/utils/login_form/redirect/ask

It says try switching bluetooth off

http://discussions.tomtom.com/t5/TomTom-GO-x00-x10-x20-x30-x40/GO-750-LIVE-keeps-restarting/td-p/3843

Gintotmelinda

Hi santer OH is glad to know that he has been doing the right thing. We will have a nosy around the forum or give them a ring.

Thanks for your help.

Gintot

santer_2

Just added the bluetooth bit in case you didn't see that bit

One had the problem, support sent him a fix but said certain parts are device specific so he didn't post it on the forum

Their e-mail support is reasonable though it could be a few days before they get back to you

Hope it goes well

paulday

Have a search on the Tomtom site for a program called 'clearflash' and run it a few times as per the instructions.

Also have a look at the forums at https://www.pocketgpsworld.com lots of helpful people on there when it comes to tomtom.

Good luck!

Paul

Gintotmelinda

Thanks santer and Paul for your suggestions.

We will keep trying to fix it and OH has e-mailed for advice too.

Thanks for your help.

Gintot