Stupid Excuse from Nationwide

ffacoffipawb

qwertyuiop

ses6jwg

Does it actually matter?

Bernard_Coleslaw

Are your payments actually going through?

If so, I really struggle to see what the problem is.

ffacoffipawb

Bernard_Coleslaw wrote: »

Are your payments actually going through?

If so, I really struggle to see what the problem is.

qwertyuiop

Lokolo

ffacoffipawb wrote: »

If my name is wrong on the system somewhere then my credit records will be wrong as they will refer to a wrong name.

Besides, isn't everyone entitled to have their name correct on their accounts?

It's not going to cause problems with banks transfers and unlikely to cause things wrong with your credit records but fair enough getting is corrected on the account name, but for transfer references it's not going to make the slightest bit of difference.

ffacoffipawb

Lokolo wrote: »

It's not going to cause problems with banks transfers and unlikely to cause things wrong with your credit records but fair enough getting is corrected on the account name, but for transfer references it's not going to make the slightest bit of difference.

qwertyuiop

Lokolo

ffacoffipawb wrote: »

Agreed. Their excuse that BACS / FP deletes the hyphen is bull***t, as I have shown in the examples from credits from other banks into a Lloyds account and a First Direct account.

Also, the hyphen is missing from postal statements.

They might not be bull**** and it's their computer system that deletes it. There's plenty of other characters, such as @ _ " which don't go through on a lot of systems.

Saints2011

Similar problem I had. I closed the account after several calls / emails. It's not the fact about the payment not going through, if they can't get simples correct ……

GiraffeMan

Who cares,