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Paypal - having trouble with a refund?

I have searched paypal help pages but cannot find the answer:
A buyer paid for an item twice by mistake today - there are 2 separate transactions with separate i.d.'s - so I am trying to send one of the payments back but when I go into the 'details' bit there is no 'issue refund' option.
Why would that be?!

Comments

  • Oliver14
    Oliver14 Posts: 5,878 Forumite
    Its a paypal glitch that seem to appear on occasion.
    'The More I know about people the Better I like my Dog'
    Samuel Clemens
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