WH Smith

grilli

Ordered quite a few DVD's from them in November, nearly all of which have turned up. 1 hasn't. I've tried emailing them on numerous occasions and keep getting replies saying they'll reply to my query within 48 hours. I still ahevnt had a reply yet.

magyar

Try going into a store and asking if the manager there will (a) talk to whomever on your behalf and (b) possibly give you a copy of the DVD there and then.

reehsetin

ordered in store or web?

i used to work for them, worst experience they are the worst organised company!

looby75

I'm having a nightmare with WH Smith at the moment too.

Ordered a book for my dad for store pick up, received confirmation but when my sister went to pick the book up she was told it wasn't there and to call back in a couple of days. I've been trying to phone the customer services all day to find out if the book will be there yet (it's quite a hassle to get to the store so don't want to make the journey if it's still not there) and haven't been able to get through, it just rings for about 5 mins then you get a message saying all operators are busy try again later :mad:

reehsetin

have you tried ringing the store directly to see if its there

looby75

Yes but it just seems to re route you to the customer services number