Tesco - 15p Off Petrol?

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No phoebesmove it wasnt!! I would love it if you would write to tesco and tell them about having to queue at customer service!! It is their new system doing it all together and it is crap isnt it! People have to either wait an age for a lucky dip while we do refunds or they have to wait an age to ask a simple question!! You shouldnt have to wait till Xmas but then again at least it is safe and unspent!!

martinbuckley

Pheobesmove wrote: »

My husband took in three shiny home delivery vouchers. Two were from two separate shops we had delivered and one my granddad delivered. Cashier said she couldn't take them as they had to be three different ones. Thankfully hubby protested and asked to see that in writing and why wasn't that being advertised. she eventually accepted them but said she would get into trouble for it.
Anyone else had trouble with this?

Yes, me at Post No 60. Perhaps you missed it.

Anyway, I received a letter of apology from Tescos and a £10 gift voucher.

Maybe Bottom was the fat cow in my local filling station who might have had a bit of "re-training" as a result of my complaint.

I will be taking the letter of apology, the T&C and my unused vouchers from my last internet shop next week. I so hope she is on duty again!

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to tbw. It works both ways - I can start off in the best of moods at work but when you start getting abuse, often over absolutely ridiculous things, you do start to get fed up. I hope I never give my customers a bad attitude but I will eventually give as good as I get and will not just stand and take extreme rudeness. Today I had a woman ranting and raving at me at the top of her voice about the new tops on long life milk being rubbish. What am I supposed to say? I feel like saying "get a grip, get a life and worry about serious things", but I have to just stand there and apologise! My colleague had a huge pair of trainers thrown at her recently, for the simple reason she said she couldnt give the man a refund as the trainers had no tags on and he had no receipt!
Information ofter doesnt get passed on, youre completely right. We often find things out by mistake, which isnt right at all, but in my case it certainly is never deliberate. I have never heard any of my colleagues deliberately try to mislead someone. But as I say, it works both ways and customers are often caught out in deliberate lies, trying to get money back or replace articles. "I only bought this item of clothing 5 mins ago, but when i got outside it still had the security tag on and Ive lost my receipt" I could probably give you as many stories about deceitful customers as you can give me about staff members. And in our store we have a hard core of customers intent on telling fibs and trying things on!!

bunbun2

my OH successfully used 3 vouchers in one go this evening, 2x tuna and 1x pg tips, as far as I can see it doesn't say on the voucher what it was for. The SA took all 3 no problem and was very pleasant:T

tbw

bottom wrote: »

to tbw. It works both ways - I can start off in the best of moods at work but when you start getting abuse, often over absolutely ridiculous things, you do start to get fed up. I hope I never give my customers a bad attitude but I will eventually give as good as I get and will not just stand and take extreme rudeness. Today I had a woman ranting and raving at me at the top of her voice about the new tops on long life milk being rubbish. What am I supposed to say? I feel like saying "get a grip, get a life and worry about serious things", but I have to just stand there and apologise! My colleague had a huge pair of trainers thrown at her recently, for the simple reason she said she couldnt give the man a refund as the trainers had no tags on and he had no receipt!
Information ofter doesnt get passed on, youre completely right. We often find things out by mistake, which isnt right at all, but in my case it certainly is never deliberate. I have never heard any of my colleagues deliberately try to mislead someone. But as I say, it works both ways and customers are often caught out in deliberate lies, trying to get money back or replace articles. "I only bought this item of clothing 5 mins ago, but when i got outside it still had the security tag on and Ive lost my receipt" I could probably give you as many stories about deceitful customers as you can give me about staff members. And in our store we have a hard core of customers intent on telling fibs and trying things on!!

I know you are right that some customers are a pain in the a*** (probably a higher percentage of customers than staff try it on - staff at lerast must know that they are fair game if they work in the front line). I'm not being sarcastic when I say that - I worked as a CS manager for a large utility for many years and could have cheerfully put a tourniqet round the neck of some of the unpleasant ******* that I had to deal with when they gave my staff grief! Unfortunately, when you are in the frontline you probably have to accept that there are times when you will be accused of causing just about all the ills in the world by customers who feel they have an axe to grind.

Personally, I have met only a handful of Tesco staff who have been unpleasant/difficult/rude etc (and they were probably just plain nasty people anyway, nothing to do with working for Tesco). But I have had a couple who have blatantly lied to me and also several senior staff who have failed to pass on important updates to their staff. I have also on a couple of occasions backed checkout staff up against customers who were giving them totally uncalled for hassle - I don't believe bullying is ever appropriate.

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tbw - you are of course right in saying that be holding that position we have to be prepared to take alot of flack. You are also completely right in what you say about senior staff not passing on important updates. I have often asked why the actual criteria for the use of vouchers and other things like that, cannot be posted at customer service so there can be no arguements either way on the use of them. They wont do it, and a lot of senior staff either dont actually know the correct procedure, so you consequently get different information from different managers, or as you say, just lie. In fact, I have to say that I believe the main reason that they wont do this is simply because they can tell the customer what they want. I know I shouldnt say these things on here. Also there is no better feeling than when youre being insulted by a customer and another customer stands up for you, so thank you!!

tbw

bottom wrote: »

tbw - you are of course right in saying that be holding that position we have to be prepared to take alot of flack. You are also completely right in what you say about senior staff not passing on important updates. I have often asked why the actual criteria for the use of vouchers and other things like that, cannot be posted at customer service so there can be no arguements either way on the use of them. They wont do it, and a lot of senior staff either dont actually know the correct procedure, so you consequently get different information from different managers, or as you say, just lie. In fact, I have to say that I believe the main reason that they wont do this is simply because they can tell the customer what they want. I know I shouldnt say these things on here. Also there is no better feeling than when youre being insulted by a customer and another customer stands up for you, so thank you!!

It probably wouldn't help all that much if they did put notices up at the CS desk - it fairly often happens that, even when standing right in front of the big blue board which clearly states the DTD policy, some staff quote a totally different policy or insist they've never heard of DTD! I'm sure you are right that its all a Tesco ploy to confuse and deceive the cuatomer. Most staff are fine - just a few who are devious and untruthful.

I'd be no good working in a supermarket - I'd probably deck any rude, insulting customer who dared to look at me the wrong woay!

Pheobesmove

Ok, so today I spent £56 in Tesco. Included in that amount was a a pack of tuna and a pack of pg tips. I received 3 x 5p off till split vouchers. 1 is barcoded and the other two are not. I'm assuming this is my 15p off and i should use them all together at the petrol station. Only problem is these couons clearly say on them 'multiple coupons cannot be used' ! It also says conditions apply, please see leaflet in store for details.
Surprise surprise my store had no leaflets!
So will I get 15p off at the petrol station or not?

Pheobesmove

Post #65 gave me my answer. Think I'll print off t&c's off web to be on safe side.

Faye_Ray

Good old Asda! just noticed that their tuna is priced at £3 :j i'll be running my receipt through price checker to get my pound back :beer: