Buyer claiming not to have recieved refund.

TheSteeeeels

No_Eye_Deer wrote: »

Did it show as a separate transaction, or was it under the details of the original payment?
If it was under the original, then I suspect that they just haven't looked there and are waiting for their PayPal account to rise by X amount.

seperate transaction, was on the first page on paypal after you log in. no way she would miss it

kobrakai

Crowqueen wrote: »

That's the most likely situation. People who aren't sellers aren't usually likely to have money in their Paypal account - so anything that comes off a card would take time to go back there as a refund. Don't get too snotty with her for something that, in her situation, I think you would be anxious about too.

I hope she sends it back though.

EDIT - lost the quote - posting in response to the bit about refunds returning to payment source rather than to the Paypal account in question.

See, I didn't even think of that. I've not refunded through PayPal before, I've just sent funds which've always arrived the same day. I've not been snotty towards the buyer, I've just said that I've not a clue what to do. Now that I do, I'll tell her.

prowla wrote: »

Did you do a refund, or make them a payment for the amount? (There is a difference.)

I did a refund.

Oliver14 wrote: »

Totally agree with the return postage it really isnt worth your while. Also as a seller it makes you look good if you refund and they keep the item. They are less likely to slam your DSRs as hard on description.

From the sounds of her messages, she didn't want to keep it anyway. But from my personal perspective, I always try to get the item back first. That's just me, it may cost me more refunding excess postage in the long run, but that's how I prefer to do it.

Thanks for the replies.

mikey72

kobrakai wrote: »

From the sounds of her messages, she didn't want to keep it anyway. But from my personal perspective, I always try to get the item back first. That's just me, it may cost me more refunding excess postage in the long run, but that's how I prefer to do it.

Thanks for the replies.

But from the buyers point of view, they have to package it, sort out an address label, get over to the post office, send it back by a tracked method, trust you to refund the money for that, all for the sake of a fiver?

edfit - just noticed the "I always try to get the item back first."
How many do you have to refund?

Crowqueen

Agree with Mikey. I've refunded £20 without receiving the item back - if the buyer was telling the truth, and it was probably likely, then I didn't want to pay to get something back that I was only going to have to throw out.

Oliver14

kobrakai wrote: »

From the sounds of her messages, she didn't want to keep it anyway. But from my personal perspective, I always try to get the item back first. That's just me, it may cost me more refunding excess postage in the long run, but that's how I prefer to do it.

Thanks for the replies.

Its not about the money though its about Customer service. As Mikey said you asking the buyer to do a lot for a low value item for a mistake that was yours. You need to keep them sweet so that they don't slam your DSRs for such a low value item as that will cost you more in the long term.

For high value items fair enough but low value items its really not worth the hassle asking for them to return them.

kobrakai

Oliver14 wrote: »

Its not about the money though its about Customer service. As Mikey said you asking the buyer to do a lot for a low value item for a mistake that was yours. You need to keep them sweet so that they don't slam your DSRs for such a low value item as that will cost you more in the long term.

For high value items fair enough but low value items its really not worth the hassle asking for them to return them.

Well that's part of why I've refunded instead of waiting to have the item back. And as I've said, she doesn't want to keep the item. If she did, I wouldn't have said to send it back to me, she simply doesn't want it.

kobrakai

mikey72 wrote: »

But from the buyers point of view, they have to package it, sort out an address label, get over to the post office, send it back by a tracked method, trust you to refund the money for that, all for the sake of a fiver?

edfit - just noticed the "I always try to get the item back first."
How many do you have to refund?

Not many really. I've never had problems getting a buyer to send something back if they're not happy with it. She's still said she will be sending it back, hence refunding the total cost of her whole order (she bought two items off me) As I've said in my last post, if she wanted to keep the item then fine, I've got no problem refunding it. As it happens, she doesn't want it and is obviously going to want the extra cash to cover return postage, which is what I've refunded.

I didn't want my eBay selling habits to be picked apart here, I just wanted some advice on what to do as she's told me she hasn't had her money back. This place scares me enough as it is.

kobrakai

Anyway, I think I've got my answer here. Thanks.

astrata

Hate to state the obvious but why not simply contact PayPal to advise them that the buyer has not received refund?

Then copy and paste their reply & send to buyer.

If Paypal can't give details to you for any reason (eg data protection) simply tell the buyer again the refund has left your a/c - give them the date & time etc ansd suggest they contact Paypal direct.

Crowqueen

I didn't want my eBay selling habits to be picked apart here, I just wanted some advice on what to do as she's told me she hasn't had her money back. This place scares me enough as it is.

It's going to happen; a lot of the time it's meant as advice rather than disapproval, but as there is usually a second viewpoint to the situation, it doesn't hurt to be aware of the buyer's POV either. As a buyer myself I would usually return an item or not bother making a huge fuss, but in this situation it's probable that your buyer has been aggravated by something and it's helpful to try and diagnose what's causing that irritation rather than trying to fend them off or standing on principle.

I don't mean this aggressively - just pointing out that not all of us who post here are sellers; some, like me, are mostly buyers and see things from a buyer's point of view.