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thanks to the bank (for once)
backinbusiness
Posts: 916 Forumite
Went into HBOS at lunchtime today to invoke the Direct Debit Indemnity Guarantee.
In May, Hydro Electric sent a letter to say my DD would increase from £70/mth to £153/mth to keep up with consumption.
A quick call confirmed that they were basing this on wildly inaccurate estimates and that £70/month would cover it when averaged out over the year.
So guess how much they took by DD today? That's right, £153!
After visiting HBOS the funds were back in my account by 3pm - good service.
On 'phoning HE to let them know - they confirmed that my account was in credit, and that actually they wouldn't need this month's payment anyhow!
Bonkers - but nice to be positive about a bank (for once!)
In May, Hydro Electric sent a letter to say my DD would increase from £70/mth to £153/mth to keep up with consumption.
A quick call confirmed that they were basing this on wildly inaccurate estimates and that £70/month would cover it when averaged out over the year.
So guess how much they took by DD today? That's right, £153!
After visiting HBOS the funds were back in my account by 3pm - good service.
On 'phoning HE to let them know - they confirmed that my account was in credit, and that actually they wouldn't need this month's payment anyhow!
Bonkers - but nice to be positive about a bank (for once!)
DF 
0
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