We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
thanks to the bank (for once)
backinbusiness
Posts: 917 Forumite
Went into HBOS at lunchtime today to invoke the Direct Debit Indemnity Guarantee.
In May, Hydro Electric sent a letter to say my DD would increase from £70/mth to £153/mth to keep up with consumption.
A quick call confirmed that they were basing this on wildly inaccurate estimates and that £70/month would cover it when averaged out over the year.
So guess how much they took by DD today? That's right, £153!
After visiting HBOS the funds were back in my account by 3pm - good service.
On 'phoning HE to let them know - they confirmed that my account was in credit, and that actually they wouldn't need this month's payment anyhow!
Bonkers - but nice to be positive about a bank (for once!)
In May, Hydro Electric sent a letter to say my DD would increase from £70/mth to £153/mth to keep up with consumption.
A quick call confirmed that they were basing this on wildly inaccurate estimates and that £70/month would cover it when averaged out over the year.
So guess how much they took by DD today? That's right, £153!
After visiting HBOS the funds were back in my account by 3pm - good service.
On 'phoning HE to let them know - they confirmed that my account was in credit, and that actually they wouldn't need this month's payment anyhow!
Bonkers - but nice to be positive about a bank (for once!)
DF 
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.4K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards