Next

tammyfshr

whatever you do dont ring next to ask about how much credit you have got left.i just did and was kept on the line for about 20mins then was told they had just done a credit check and have shut my account.i have just received their new catalogue today.i pay them early every month and have never missed a payment.i asked the girl if this would have happened if i hadnt of rang up and she said no.i then said so you have kept me on the line to do an credit check without asking and rung up my phone bill she said yes.i then asked for her name and she gave me the same name that customer service staff from next keep giving me.cant believe how ive been treated.:mad:

C_Ronaldo

id send them the bill for your call

maplegirl2011

i wonder if my account has been shut, cos my available balance has gone to zero and my mum who lives at the same address had £60 available and that has gone to zero also. did you have any money outstanding

tammyfshr

i had a credit limit of £1500 with £900 left.

maplegirl2011

i'm sure the same has happened to us then. i was instore last week and they asked if i wanted the directory card. i said yes then all of a sudden our available balances are zero. i will have to give them a ring.

hollydays

Thats unlike Next, they are usually good for CS.I would be aggrieved too,had you thought of raising it with your nearest store Manager,you might get more satisfaction if he/she dealt.