Citi financial ignoring us!

shopaholic2

Hi, we have sent, by recorded delivery on 18th May, a request for copies of orginal paperwork, which was ignored, and subsequently, on the 8th June, we sent the Ombudsman questionnaire, again by recorded delivery.
Just checked post office tracker, and it says "this is being processed through our netowrk for delivery"(which is also what it says for the letter we sent on the 18th May!)
3 WEEKS, later????
This implies to us that CF won't sign for it.....
What do you think? And is there anything else we can do, other than lose patience with them and go straught to Ombudsman now?
Many thanks

amersall

Give Citi a ring and tell them you have sent 2 recorded delivery letters and what it is showing at the royal mail and why they wont sign for these.

See if they will give you the info you need over the phone.

Did you enclose the £1 fee for your request?, as this is what they charge.

I would give Citi a try first as the FOS have such a backlog they you could wait well over a year and you only want paperwork, it seems such a long wait just for info..

custardy

its down to RM
if citibank were refusing the item then they would be scanned accordingly(should be)

shopaholic2

Custardy.....where do we stand/what can we do re; royal mail then? Why is it taking so long to be delivered??

Thanks

custardy

shopaholic2 wrote: »

Custardy.....where do we stand/what can we do re; royal mail then? Why is it taking so long to be delivered??

Thanks

most likely its been delivered
what should happen with large deliveries
the delivering postie should scan every signature item on a PDA in front of the customer
then the customer signs for those items
in ye olde days it was done with print outs but this should be a defunct practice now
my old office did it fro all its bulk deliveries(this could be over 200 signature items fro a single delivery point) so theres o reason for other offices not to do it
so complain,complain and complain

biondani

I made a complaint to Royal Mail the other regarding a "Special Delivery" item that was showing as still progressing through the network 2 days later. I was told with large deliveries, they leave the letters there and come back later to collect the signatures. When I am paying a premium for the service I expect the service rather than leave it for the company to conveniently lose when they feel the need.

Ian

custardy

biondani wrote: »

I made a complaint to Royal Mail the other regarding a "Special Delivery" item that was showing as still progressing through the network 2 days later. I was told with large deliveries, they leave the letters there and come back later to collect the signatures. When I am paying a premium for the service I expect the service rather than leave it for the company to conveniently lose when they feel the need.

Ian

thats an office using the old print out system
Im surprised there are offices still doing this
the company wouldn't be saying they hadnt got it
items are still allocated to them and then they sign the bulk sheet that lists all the sig items they have
any discrepancies are relayed via their business manager
however we dropped that system probably a good 2 years ago and had some of the biggest customers in Edinburgh with regard to volumes of sig items
thy should all be using PDAs now given these duties will be covered by vans
what it does do is shunt work to the delivery person but TBH its irrelevant
thats the system RM is bringing in so its a case of get with the programme

shopaholic2

"sigh"
Today we have recieved the questionnaire back via royal mail with a sticker on the envelope saying " adressee gone away".
A google search brings up the address in Bradford which we used, anyone got any idea of what to do next?
Is there a head office we could send the form to?

This is getting ridiculous now, talk about trying to get out of this!!

Any (more) advice is welcomed

The_Marksman

shopaholic2 wrote: »

"sigh"
Today we have recieved the questionnaire back via royal mail with a sticker on the envelope saying " adressee gone away".
A google search brings up the address in Bradford which we used, anyone got any idea of what to do next?
Is there a head office we could send the form to?

This is getting ridiculous now, talk about trying to get out of this!!

Any (more) advice is welcomed

that is terrible news! :mad:

havent any info that would be of help but others will be along soon

CazDac

CitiFinancial no longer offers loans to new customers. This change reflects Citi's decision to focus resources on the core Citi brand.
Citi offers you a wide range of current, savings and foreign currency accounts as well as investments - all designed to meet your personal banking needs.
Existing customer?
If you are an existing CitiFinancial customer, please be reassured that the terms and conditions of your existing loan(s) and repayment agreement(s) are unaffected. We will continue to give you the highest standard of customer care as before.
If you have any questions about these changes or about your loan, please call us on 0800 015 3588.
Please send all correspondence, including payments, to the following address ensuring your Name, Address and Account Number are clearly marked:
CitiFinancial Europe plc
PO BOX 49944
London
SE5 7YG

From citibank dot co dot uk (I can't post links)

Hope that helps

Caz

magpiecottage

Citi probably sold the loan through a broker - and it is almost certainly the broker that you need to complain to about any associated PPI.