Can't transfer Virgin contract - help please.

edited 30 November -1 at 1:00AM in Broadband & Internet Access
1 reply 629 views
archieboyarchieboy Forumite
138 Posts
edited 30 November -1 at 1:00AM in Broadband & Internet Access
I initially put this query on the Virgin Media Retention thread because it was Virgin Media but not sure if that was the right place so adding here - hope that's ok.
My daughter took out a package with Virgin about 6 months ago when she moved into her rented house. This contract was for 1 year and was for Phone/Broadband and TV. One month ago she was given notice on her rented house as the owner has now decided he wants to sell. She has found a flat to rent and phoned Virgin to ask them to transfer her contract to the new address. Virgin will transfer her phone/broadband but cannot trasnsfer the TV as there is no 'cable' at the new address. All they would tell her was that she has to continue paying for the full package as per her 'contract' but she will only receive phone/broadband. If she want to cancel she will have to pay a cancellation fee of £180 plus £34 for 'something else' (she can't remember what this was).This means if she wants a choice of TV channels she will have to take out a Sky contract on top of the Virgin one she's paying. Surely it is not her fault there is no cable at new address and Virgin should consider this. Any advice please.


  • macmanmacman Forumite
    48.4K Posts
    Part of the Furniture 10,000 Posts Name Dropper
    This one comes up regularly, and she will have to pay the full ETC. VM do not serve more than about half the UK and she contracted for a year at that address and is liable for the full term of the contract if she chooses to change address. VM did not contract to supply her at the new address. She can transfer to the mediocre Virgin National for phone and broadband, but as you say not for TV.
    Also bear in mind that a VM home move will start her on a new 12m contract.
    It's not necessary to subscribe to Sky for a 'choice of TV channels'. Both Freeview and Freesat offer a wide choice (including 4 HD channels) at no ongoing cost. Sky is only a requirement if she wants premium channels, mainly film or sport.
    No free lunch, and no free laptop ;)
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