New Look - SALE

vicx

I prefer online shopping at New Look as there is often 20% discount codes and occasionally free delivery codes. Although my basket is always over £45.00 so I get free delivery anyways.

I have just received another dispatch email for the order I placed late last night. I want to order more but 5 orders in a week is a bit too much!

I made an order last week and received a free pair of sunglasses for spending over £30.00. I usually pay with my card but this one time I paid via paypal. There is one item I wish to return but it will need to be sent back via collect+ as the stores can't process refunds back to paypal accounts. The order was over £45.00 and the item I wish to return is £14.00. I want to return the item tomorrow but unsure if I would have to send the sunglasses back. My order would still be over £30.00 so not sure how it would work. Has anyone returned anything to store with the sunglasses offer and been asked to return the sunglasses too?

suzi_69

vicx wrote: »

I made an order last week and received a free pair of sunglasses for spending over £30.00. I usually pay with my card but this one time I paid via paypal. There is one item I wish to return but it will need to be sent back via collect+ as the stores can't process refunds back to paypal accounts. The order was over £45.00 and the item I wish to return is £14.00. I want to return the item tomorrow but unsure if I would have to send the sunglasses back. My order would still be over £30.00 so not sure how it would work. Has anyone returned anything to store with the sunglasses offer and been asked to return the sunglasses too?

Never tried it, but these are the T&C's, as I was looking earlier to see about the refund/exchange policy when buying online (I've ordered a few things in a couple of sizes, to see which fits best & obviously need to send the wrong size back, but won't want an exchange!)

Spend over a certain amount and receive qualifying item free
(eg Free Sunglasses when you spend £35 or more)

1. This offer entitles you to a free qualifying item (subject to availability) when you spend over and above the specified amount in a single transaction at New Look. Qualifying items includes all full priced and promotional items (including Idol, Giles, Limited Edition) but excludes all permanently reduced items, mens and concessions. Qualifying spend excludes the original price of the item.

2. This offer is valid in participating New Look stores within the UK and ROI for the dates specified in the promotion.

3. This offer can be claimed online.

4. The following will not count as qualifying items under this promotion: purchases of New Look Gift Vouchers or Gift Cards and payments towards any outstanding balance on a New Look Store Card.

5. No cash or any other alternative will be given.

6. This offer cannot be used in conjunction with any press, magazine, discount (including student discount and New Look staff discount card), or any other promotion (including other New Look promotions).

7. This offer may be amended or withdrawn at any time at the Promoter's discretion.

8. Full and partial refunds can be obtained under this promotion by returning the qualifying items, together with the free item and your receipt. We cannot process refunds without these. Your statutory rights as a consumer are not affected.

HTH

S x

vicx

Thanks, that answers my question. I sent an email to CS to ask about this but as they take a few days to reply I decided to set up a Facebook account just to post on the New Look page and get a quicker response but I think they just reply what they want! I was told I didn't have to return any free items I received. I placed 3 orders so received 3 pairs of sunglasses. There is two items I want to return both on different orders but if I have to return the sunglasses too I may as well just keep the item or return without receipt and get credit vouchers as one of the items is only £5, the sunglasses were priced at £10.00 (now in sale for £6.00).

ETA: http://www.facebook.com/newlookfashion/posts/10150318338434809

I thought the sunglasses were free when I spent £30.00 or more but it was £35.00 or more

bright_side

Oh dear I didn't know about their sale items return policy I ordered 3 pairs of boots to view and decide which ones I like best with the intention of returning at least one pair to the store. That'll teach me to read t&c's before ordering!!

vicx

karen23 wrote: »

Oh dear I didn't know about their sale items return policy I ordered 3 pairs of boots to view and decide which ones I like best with the intention of returning at least one pair to the store. That'll teach me to read t&c's before ordering!!

New Look changed their return policy on sale items at Christmas. You can return your order free via the collect+ service, although it doesn't state on the website that they refund sale items for returns via post. I did post on the FB page but they just sent me a link to the refund policy, very helpful - not! The refund policy doesn't state that you can return items by post for a full refund or have I missed that?

Nara

Thanks just ordered some bits with free delivery for me and my daughter.

Had a massive clearout of my clothes that I kept thinking I will lose weight and wear them again one day, problem was it left me with nothing, so am slowly refilling my wardrobe with clothes that at least fit :rotfl:

suzi_69

vicx wrote: »

New Look changed their return policy on sale items at Christmas. You can return your order free via the collect+ service, although it doesn't state on the website that they refund sale items for returns via post. I did post on the FB page but they just sent me a link to the refund policy, very helpful - not! The refund policy doesn't state that you can return items by post for a full refund or have I missed that?

I don't think you've missed anything, its them! Its so unclear on their returns page. I can see how they can enforce that for items purchased in store, as you have the opportunity to try them on before your buy, but its so unfair to have the exchange only policy in place for online orders, if they do enforce it.

I'm pretty sure that you can send them back via the collect+ for a refund, but its not specified for definite in writing! I even gave up trying to find an email address to ask the question, I kept ending back up on the same B****Y page!! :mad:

S x

vicx

suzi_69 wrote: »

I don't think you've missed anything, its them! Its so unclear on their returns page. I can see how they can enforce that for items purchased in store, as you have the opportunity to try them on before your buy, but its so unfair to have the exchange only policy in place for online orders, if they do enforce it.

I'm pretty sure that you can send them back via the collect+ for a refund, but its not specified for definite in writing! I even gave up trying to find an email address to ask the question, I kept ending back up on the same B****Y page!! :mad:

S x

I don't think there is an email address on their website but if you follow this link to the contact us page you can send a message at the bottom and they reply via email within 2 days. I have sent a message to ask about refunds on sale items via collect+ although they never seem to answer any questions clearly so I have probably wasted my time again. The facebook page is useless too, they don't even know their own T&C's and just reply with anything.

http://www.newlook.com/furniture/contact_us.jsp

The email address I got a reply from a few days ago was [EMAIL="webcustomerservices@newlook.co.uk"]webcustomerservices@newlook.co.uk[/EMAIL] not sure if you can email them direct or if you have to send it via the 'contact us' page.

Imshopaholic

Hello Everybody,
Spoke to the Customer Care lady & she assured me that all the sale items bought online paid thru card can be returned to the store within 28 days for a full refund. Apparently, this has been communicated to all the stores. So don't panic & enjoy ur shopping. Hope this helps...:)

vicx

My sale items were purchased with my Paypal account as I wasn't expecting to return any of my order. I will have to use the Collect+ returns service to return my items. Anyone know how quick New Look are at processing refunds? Thanks