Egg Credit Card Contact

davjan

Hi - does anyone have an address for Egg, please, not using the e-mail or secure log in? I need to contact them urgently, but, unfortunately, the log in details I'm using, don't seem to be valid, even though I'm certain that they're correct. I want to write to them rather than phone, if that's possible
Many thanks for your help

fozmcfc

Writing to us
If you'd prefer to write to us, you can do so at the address below. Our Customer Relations Office will acknowledge your complaint promptly, no later than five business days from receipt of your complaint. They could be in touch by phone, post or email so please ensure your personal details are up-to-date.

Their address is:

Customer Relations Office
Egg
PO Box 9366,
Derby,
DE99 3AL

The Customer Relations Office is open Monday to Friday, 9am - 5pm (excluding bank holidays).

Our aim is to resolve your problem ourselves. However, if you are not satisfied with our final response, or if eight weeks have passed since you first raised your complaint with us, you have the right to refer your complaint to the Financial Ombudsman. You can contact them at:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR