Transfer from savings taken over a month!

gofaster711

Hi all,

I had a savings account in a Bond for £5000 with nationwide, which i regrettably had to break into 5 weeks ago as money was dire for my partner and i after i took a new job and the company never took off. I asked for the money to be transferred into my LLoyds current account and sat back and waited patiently.

10 days passed, and we were getting desperate and anxious as they said it would take up to 4 working days to clear and it hadnt so i started to ring LLoyds daily to ask why it hadn't cleared yet and was never given a straight answer only promises of it was only a couple of days away.

then it became 2 weeks so i started going in to the branch and the excuses started of 'security checks', then it was 'redirected to savings',

then it had gone 3 weeks, the whole time they kept promising it was only two days away. At this point we are receiving daily and weekly bank charges from 2 different banks for being in our 'Personal Reserve' or overdrafts for trying to pay the bills, each time expecting the money to clear as they promised to clean up all the mess thats being created. in one visit to them to ask for a definite date and ask for some help one assistant actually told me 'i should be better with money' which i found shocking since they knew nothing about me or the circumstances around my shortfall in my previous job. Eventually Lloyds said they can knock a £100 off my overdraft i became in to compensate, but it will take a week to go through.

then it was four weeks and the money had not cleared. charges are stacking up, my patner and i are really under the kosh and its taking its toll on us as food is low, but we cant get at our own money. we are 1 week away from our wages from my new job and my partners job and Lloyds can still not give a reason but just say it should be done within next 3 days, meanwhile they are charging my account overdrawn fees and referal fees which has reach nearly £179, which they kindly say they will cancel but it will again take a week to process.

Week 5 and my wage has come in but has been swallowed by lloyds til after the weekend as they took the charges they were meant to cancel and have to remedy the situation. my partners broken down running the car in the red light, the moneys still not cleared, apparently it should 'within the next week'! we have racked up over £400 worth of bank charges between 3 accounts making sure all our bills are payed. the money still hasnt come through, and my partners wage is about to come in and be largely swallowed up by his charges. we are both in very good jobs now and the futures bright but this money has still not cleared from 20th of May.

Never mind the emotional stress, and the shame of having to get friends to feed us, and the deppression, How can we claim for the losses we've received, as we are not to blame. our savings were there for this reason and we havent been able to get to them! Please can anyone advise, do we have a leg to stand on? Thanks

dunstonh

Who is at fault for the delay?

you say the savings are with Nationwide but you seem to be blaming Lloyds. Have Nationwide confirmed the date it left them and the method used? These things are typically automated. The sender puts in the sort code and account number and the receiving bank do virtually nothing as a computer applies it based on what they are told by the sender.

Have you verified Nationwide used the correct account details?

YorkshireBoy

I'm a little confused. There's too much detail, yet not enough detail in the OP!

OP talks of funds not being "cleared", which points towards a cheque deposit. A quick scan of the Nationwide savings bonds T&Cs would indicate the withdrawal was by cheque (being as it was over £500), International Payments and CHAPS being the only other options given.

OP talks of incurring charges, yet I thought cheques awaiting clearing acted to offset debit interest, so presumably charges too, from T+2 (before clearing for withdrawal on T+4, and clearing for fate [unless exceptional circumstances apply] on T+6)?