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Help! I'm a British Gas HomeCare customer, get me out of here...
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Nonnie
Posts: 26 Forumite
A warning for anyone who wants to cancel their renewal with British Gas HomeCare.
1. Be sure you know your facts - BG's T&Cs versus new supplier's T&Cs
2. Expect 'Customer Care' to do a darned good impression of an aggressive sales(wo)man whilst denying this emphatically
3. Expect them to try to shame/humilate you because of your choice to switch under the guise of 'how can i help you remain a valued customer'
4. Laugh heartily as they point out that you should stay with them as your new provider doesn't provide cover for your water tank and you point out that they don't do pest infestation, roof damage and that you haven't got a water tank, which they'd have known if they looked at your details of the Combination Condenser boiler that THEY installed after THEY took out the water tank!
Oh how I laughed.
1. Be sure you know your facts - BG's T&Cs versus new supplier's T&Cs
2. Expect 'Customer Care' to do a darned good impression of an aggressive sales(wo)man whilst denying this emphatically
3. Expect them to try to shame/humilate you because of your choice to switch under the guise of 'how can i help you remain a valued customer'
4. Laugh heartily as they point out that you should stay with them as your new provider doesn't provide cover for your water tank and you point out that they don't do pest infestation, roof damage and that you haven't got a water tank, which they'd have known if they looked at your details of the Combination Condenser boiler that THEY installed after THEY took out the water tank!
Oh how I laughed.
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Comments
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Just cancel the standing order, simplez0
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why do peeps keep falling for this homecare lark and warranties generally?
its money for old rope for the suppliers.Get some gorm.0 -
The advice which leads to more problems and launches 1000 threads from people with debt collectors on their backs because they can't prove that they cancelled..Just cancel the standing order, simplez
Write a letter cancelling. Keep a copy. Then cancel the standing order. And keep the letter for 6 yearsHi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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