HFC ppi reclaiming

janadu7777

I made a claim using the site template which I know HFC received on the 6th June.

As yet there has been no communication from the bank whatsoever. Does anybody know what is a reasonable amount of time to allow for a response, or should I get in touch with HFC again ?

amersall

I would get in touch with them to see if they recieved it.
You should have had a reply by now.

janadu7777

amersall wrote: »

I would get in touch with them to see if they recieved it.
You should have had a reply by now.

The claim was sent by recorded delivery so I would now whether it had definitely been delivered or not, and it was, on the 6th of June.

Do I write again, telephone or e mail them ?

di3004

Hiya

Did you send them a reclaim questionnaire as on step 3 below?
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step3

They also have details on their website to what I know of and share the same chief executive email as HSBC.

And also to say the template letter to make a reclaim on the ppi, this was replaced with the reclaim questionnaire, you complete and send to their complaints dept, and allow 8 weeks for a decision.

If you also requested for a copy of the loan agreement/t&c's, this is optional if you do not have anything to go by, this is the one that takes 12 days with an enclosed payment of £1 cheque or postal order as shown on step 2.

More on HFC website.
http://www.hfcbank.co.uk/html/payment_insurance.html

I understand the email is an HSBC one as below.

[EMAIL="Chiefexecutivehsbcbank@hsbc.com"]Chiefexecutivehsbcbank@hsbc.com[/EMAIL]

Good luck.