Can I get a refund?

iaintwoeyes

Last Friday I made an appointment to see a private dentist for the first time. The receptionist said that the initial fee for first examination plus x-rays etc was £95 and would I pay a deposit. I paid a £50 deposit by debit card over the phone.

The appointment is not until July 19th and I need a filling doing! Just on the off chance, I phoned another dentist and he see me this week and is half the price!

I am now regretting paying the deposit and I need to cancel the July 19th appointment. Can I get a refund on the deposit???

I am thinking that this may fall under the 7-day cooling off period with the Distant Selling Regulations which will help me......but does it??

gordikin

iaintwoeyes wrote: »

Last Friday I made an appointment to see a private dentist for the first time. The receptionist said that the initial fee for first examination plus x-rays etc was £95 and would I pay a deposit. I paid a £50 deposit by debit card over the phone.

The appointment is not until July 19th and I need a filling doing! Just on the off chance, I phoned another dentist and he see me this week and is half the price!

I am now regretting paying the deposit and I need to cancel the July 19th appointment. Can I get a refund on the deposit???

I am thinking that this may fall under the 7-day cooling off period with the Distant Selling Regulations which will help me......but does it??

I don't think DSR will apply as dentistry is classed as a service.

arcon5

Distance selling regulations cover goods and services.

But is this classed as a distance sale? I think I read somewhere that if you go into a shop and see an item then later confirm the order over the phone it isn't covered as a distance sale.

iaintwoeyes

However I found all their contact details from a website and a telephone call is all the contact I have had with them.

balmk

Have you called them and asked about their cancellation policy? This will put you in a more informed position; you may even find that they will refund your despoit if you are giving sufficient notice.

arcon5

Can't think of any reason this wouldn't apply then....... unless the filling is custom made or something.

Telephone them and see what they say I guess.

iaintwoeyes

Phew.....thanks for all the advice. I have just phoned them and due to the fact my appointment was ages away, they refunded me almost without question! It's always to go into these situations with a little knowledge, so thanks everyone. :T

Successful outcome! :j