Catalogue returns company

cornishcream

Last Monday I received a pallet of “mixed variety” goods from a catalogue returns company.

I paid a total of £191 for what I believed (having read their description) was going to be a selection of new and returned toys and leisure goods.

On receipt of the pallet containing 29 items I find that 26 are total rubbish, tents with broken zips, lilos with punctures and the like.

2 items were good but damaged boxes and 1 item was perfect, a £15 pushchair.



Having contacted the company directly, I have been informed that company policy accepts no liability for refunds or returns as stated in terms and conditions.



My argument is that out of 29 items a much higher proportion should have been saleable or at least repairable.



Any help would be truly appreciated.

Poppy9

How did you pay for the goods?  If via Credit Card contact your Credit Card company.  You can claim against them.

Have a good read of their T&C. Were these made available to you before purchase? They cannot rely on them in retrospect if you were not informed of the conditions attached to the contract, especially if you had known that it was an unequal contract you would not have entered into it. This applies if you are a business or private purchaser.

Also are the company you bought from a member of any trade body?  Else you can contact your local trading standards.  The sale of goods act does not normally apply to goods bought for business purposes.  Thus people shopping at say Macro- even though they might be shopping for personal use are registered as a business user.  They are buying from a wholesaler so have no protection under the sale of goods act.  Therefore I would recommend caution in buying large electrical goods from them.