Faulty Zanussi Stainless Steel Hob

starchilddemon

Need some advice please.
Purchased a Zanussi Stainless Steel hob beginning of April from Appliances online.Within a week of using it (and only cleaning it with a warm soapy cloth as advised)weird marks appeared all over the steel top.
I rang Appliancesonline and was told to ring Zanussi who arranged for an engineer to call.Engineer ordered me a new hob top.Within 2 weeks of this being fitted the stains appeared again.Same thing
again,engineer called,new top ordered and fitted.I have been using the 3rd hob top for less than a week and the stains are there again.:mad:
Rang Appliances online on Friday to tell them and also to say that I no longer have any confidence in Zanussi hobs and could I exchange for a different make.They said I would once again have to go through Zanussi.So I now have the engineer coming tomorrow.
So what I would like to know is do I have to accept another Zanussi replacement hob or am I within my rights to go back to Appliances online and ask for a different brand hob?I feel like I'm going mad:eek:

tyllwyd

Have you tried cleaning it with a stainless steel cleaner - I use one in a grey spray bottle (from the supermarket but can't remember the name right now!) and dry with a microfibre cloth, which gives a very good result. If I just use a wet soapy cloth, I get watermarks when it dries.