Won ebay dispute-neg. feedback received

EmmaOC

Hello

I wonder if anyone can help me.

I recently sold a pushchair travel system on ebay for £30. The buyer came to my house to collect it and paid cash which is what I requested. I invited the lady into the house and spent time showing her exactly how it all worked etc.

The next day I received a message saying that the pushchair was not fit for purpose as it smelt of stale milk and that she wanted a refund and would then dispose of it !

Even though I know for a fact that it did not smell, I said that I would happily give her a refund on return of the pushchair. She then replied that she lived an hour away and asked if I would meet her halfway (obviously at my expense). I replied that I was unable to do this and re-confirmed that I would happily refund on return of the goods.

She then opened an Ebay dispute, which I have won because she collected the item in person and the goods are sold as seen.

She has now given negative feedback which I think is unfair as I do believe she was trying it on.

Please let me know what you would do in my position.

Thank you in advance.

soolin

She probably didn't win the case on the basis as sold as seen, she would have won it on the basis that she refused to return the item.

Unfortunately unless she mentions the dispute in the negative then ebay are unlikely to remove it

go_cat

Follow it up with a factual response along the lines of

goods seen before bought offered full refund but buyer refused

slimfandango

Ask her to remove it or you'll sue her. If she doesn't remove it, and you think she has treated you unfairly, sue her.

soolin

slimfandango wrote: »

Ask her to remove it or you'll sue her. If she doesn't remove it, and you think she has treated you unfairly, sue her.

Right, sue for what exactly?

terra_ferma

slimfandango wrote: »

Ask her to remove it or you'll sue her. If she doesn't remove it, and you think she has treated you unfairly, sue her.

You may want to gives us example of UK sellers suing and winning in these circumstances?

macfly

Well, there are a couple of things they could be sued for. But, in the words of Cheryl Cole, layf's too short.

Crowqueen

terra_ferma wrote: »

You may want to gives us example of UK sellers suing and winning in these circumstances?

eBay will actually remove a neg with a statutory declaration form, but only the comment - the rating still stands. IMO that looks worse as you can't see why the neg was left and it might hint at something actually defamatory like "this seller sold a fake", not just a squabble between buyer and seller. A reasonable follow-up would be much better. Negs happen; outsiders looking in want to see that the problem was dealt with or whether the buyer is an unreasonable nutter (or for that matter that the seller responds in kind...which is usually indicative of how people behave when confronted with a problem that is their responsibility to sort out). A comment such as "eBay have removed this comment" does often look much, much worse than it ought.

I'd wonder whether the buggy started to smell when it was got home and maybe warmed up in the sun or something. Sometimes smells don't develop until after the fact (the way smell works, it's vapour rising off an object, so it stands to reason that warming something up will produce the smell of something lingering). However, if the neg has been left in anger, then the buyer will probably look much more stupid than the seller will.