Brighthouse Store Confused!

stugib

daisyduke1 wrote: »

lol,

Why should i pay an extra £40 to them when im already paying more pi$$ing interest than what the actualy tv costs and worth. They are ripping me off as it is.

Didn't say you should, but 148 * £5.16 is the £736.68 you said was 'taking the pi$$'. We've explained that over 148 weeks that is what you agreed to.

By all means you shouldn't pay more than that value, and you should get them to prove when your last payment is compared to how much you've paid so you've paid off that amount.

NeilF3485

I've got a new idea for you OP - why not speak to Brighthouse and explain to them that you feel the balance should be paid in June based on 148 weeks (and on the assumption you haven't missed a single payment in the 3 years) and see what they say - who knows, it might just be a simple error on their part.

Also; how do you pay them, if not electronically is there a chance that a few of the payments didn't reach them?

PZH

NeilF3485 wrote: »

I am reading what you've said and I understand it, my point was that the logical step for it running longer than previously anticipated is that the balance is higher than it was.

The two reasons I can think for this happening are that

a) the interest rate has gone up
b the VAT rate went up to 20% on the residual balance at the turn of the year and they passed this on

or the service / protection policy are for full years (i.e. 52 weeks)? - but in this case the final 8 weeks payments would be reduced to £2.24

daisyduke1

stugib wrote: »

Didn't say you should, but 148 * £5.16 is the £736.68 you said was 'taking the pi$$'. We've explained that over 148 weeks that is what you agreed to.

By all means you shouldn't pay more than that value, and you should get them to prove when your last payment is compared to how much you've paid so you've paid off that amount.

No i never said that some one else said thats how much it cost.

On my agreement they have said £763.68 but adding the cost of the tv and interest came it doesnt come to that. 304 and 432. thats the bit at first i couldnt understand as that doesnt come to that. and the fact that i seem to paying more than 148weeks stated on the agreement from the start date and end date.

NeilF3485

phoodless wrote: »

or the service / protection policy are for full years (i.e. 52 weeks)? - but in this case the final 8 weeks payments would be reduced to £2.24

yep, or that!

daisyduke1

phoodless wrote: »

or the service / protection policy are for full years (i.e. 52 weeks)? - but in this case the final 8 weeks payments would be reduced to £2.24

Thank you, your the only one who seems to have any useful advice.

I will definatly check that out. But like i said the staff in store dont tell you anything. i will def enquire about this

NeilF3485

daisyduke1 wrote: »

Thank you, your the only one who seems to have any useful advice.

I will definatly check that out. But like i said the staff in store dont tell you anything. i will def enquire about this

OMFG - the cheek of it! I gave 100% more reasoning than this as to why the balance could be higher than you thought and I get no recognition - what a travesty! :P

daisyduke1

NeilF3485 wrote: »

OMFG - the cheek of it! I gave 100% more reasoning than this as to why the balance could be higher than you thought and I get no recognition - what a travesty! :P

lol ooops sorry. maybe his suggestion was more easy for my confused brain to take in.

But i will find out for sure. will march in with all paper work in hand statments and everything.

But i bloody cant wait until im finished paying. never ever ever again will i get from them no matter how desperated i become for a washing machine, Tv etc.

stugib

daisyduke1 wrote: »

On my agreement they have said £763.68 but adding the cost of the tv and interest came it doesnt come to that. 304 and 432. thats the bit at first i couldnt understand as that doesnt come to that.

Ok I'll try post 14 again in simpler steps. Tell me what you don't agree with.

daisyduke1 wrote:

The APR is 29.9%

This is what it says on yearly statement.
Total amount of Credit £304.88, Rate of interest 29.9% per annum, Duration 148 weeks. Total amount payable £432.16 to be paid at £2.92.

The Agreement i signed says. cash price for TV £305.53

The cash price is what you would have paid if you'd paid in full. You chose to pay on credit over 148 weeks.

They lent you £304.88 to buy the TV @ 29.9% APR.

This is £2.92 per week.

£2.92 * 148 = £432.16 for the £304.88 loan for the TV.

Agree so far that you should be paying £432.16 for the TV alone?

daisyduke1 wrote:

I pay £5.16 a week as there is optional service cover at £1.57 and damage cover at 0.67. so 2.99 add the covers brings it to my weekly payments of £5.16 so this bit is correct. everything elses doenst add up.

You've agreed to add on additional cover above the cost of the TV.

This is £2.24 per week in total.

£2.24 * 148 = £331.52 for the service/damage cover

Agree?


Total
So in total, you've agreed to pay 432.16 for the TV and £331.52 for the optional cover policies.

That's £736.88 in total over the 148 weeks.


Or, even in your own figures you know you're paying £5.16 * 148 weeks. That's £736.68. I'll give you the 20p difference!

NeilF3485

daisyduke1 wrote: »

lol ooops sorry. maybe his suggestion was more easy for my confused brain to take in.

But i will find out for sure. will march in with all paper work in hand statments and everything.

But i bloody cant wait until im finished paying. never ever ever again will i get from them no matter how desperated i become for a washing machine, Tv etc.

I'll let you off this once

It is unfortunate but that's how these businesses make a killing - taking advantage of people who otherwise cannot afford an item, and charging the earth for the rest of your life for it!

(Before anyone starts on the "try saving for things" - yes I agree, but things like a washing machine are harder to do without whilst you save for a couple of years!).

Hope you get it resolved one way or another, you never know they might just admit a mistake, and it'll be fine, otherwise they'll explain a balance increase I suspect.