Question for Eon Rep-Helena

OnTheUp_2-2

As my question seems to be getting overlooked on other threads thought I would do a dedicated thread-

Could an Eon rep clarify when those who switched to Eon Price Protection 2014 will have their online account details corrected from the details of the 2012 deal??

OnTheUp_2-2

funny no reps about all of a sudden?

Premier_2

The reps don't habit this forum 24/7.

They only work normal office hours ... and this isn't their only job. You only posted Thursday night, so I think you are being a little impatient.
If you wanted an urgent answer, you should have called them

E.ON_Company_Representative:_Helena

Hi OnTheUp,

Sorry I haven't replied sooner, as Premier says we do only work office hours and occasionally neither of us are here on a Friday.

The issue that you have mentioned on the website is known to us and we are working to fix this as soon as possible.

If you have changed to the Price Protection 2014 tariff, you will have received information of this through the post.

If you need to double check that you are on the PP2014 tariff, you can give us a call or email me at [EMAIL="WebForumAdvisors@eonenergy.com"]WebForumAdvisors@eonenergy.com[/EMAIL] and I will be happy to confirm this for you.

I am sorry it is taking so long to fix.

Thanks

Helena